Hello, we’re L’Oréal.
 We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading—this might be the opportunity you’ve been searching for.

A Day in the Life
As a Customer Care Specialist for our Luxe Division, you’ll be at the heart of delivering exceptional service to our eCommerce customers across all Luxe brands. Reporting to the Customer Care Manager and working within a collaborative team, you’ll also partner with cross-functional teams like commercial Luxe Team, but also with Shipping and Logistics teams to ensure a seamless customer experience. 

Here’s what your day-to-day might look like: 

• Customer Support Excellence: Handle customer inquiries via email, ensuring timely and effective resolution of issues. 
• Order Management: Oversee order processing, returns, and exchanges, ensuring accuracy and efficiency. 
• Data Analysis: Monitor and analyze customer feedback and trends to identify areas for improvement. 
• Collaboration: Work closely with eCommerce, marketing, and supply chain teams to address customer needs and enhance the overall experience. 
• Process Optimization: Contribute to improving customer care processes and tools, leveraging SAP where applicable.

We Are Looking For
 You’ll thrive in this role if you: 

• Have a customer-centric mindset and a passion for delivering exceptional service with empathy and patience.
• Are able to work effectively within a team environment, contributing to a positive and supportive atmosphere. 
• Possess excellent communication skills in both Romanian and English. 
• Are proficient with digital tools and have experience with SAP (nice to have). 
• Have strong analytical and problem-solving skills, with a methodical approach to identifying and resolving issues.

What’s In It For You 

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!). 
• Real responsibility from day 1—there’s no sitting on the sidelines at L’Oréal. 
• An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation, as well as people with disabilities, are accepted, can speak up, will thrive, and are celebrated! 
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.
• Unlimited access to the L’Oréal “MyLearning Platform” to boost your competencies development. 
• Access to the L'Oréal Share&Care package: 25 days annual leave, meal tickets, work from home up to 2 days per week, health & life insurance, personalized Onboarding Plan, career coaching, etc. 
• Cherry on the cake: products from our brands’ portfolio on special occasions. 

Who We Are
 Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming, fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and better place for everyone & our planet. 

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. 

Beware of recruitment scams! L'Oréal only accepts applications through our official careers website. If you encounter suspicious recruitment activity, please report it immediately.