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JOB TITLE: Program Manager, O+O Technology
Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
In this strategic role at the heart of our Beauty Tech evolution, you will architect and execute high-impact programs that create a seamless consumer experience across our Online + Offline (O+O) channels. Based in Mumbai, you'll be instrumental in driving business value, operational excellence, and shaping our future-ready technology landscape.
You will be responsible for:
- Leading Strategic O+O Programs: Own the end-to-end lifecycle of critical transformation programs, from strategic planning and roadmap definition to execution and value realization, ensuring alignment with our global business ambitions.
- Driving Operational Excellence: Spearhead initiatives aimed at transforming our support ecosystem, re-engineering processes, and building scalable frameworks to deliver world-class operational performance.
- Enhancing System Resilience: Proactively identify system instabilities by analyzing performance trends and drive cross-functional projects to deploy permanent, high-impact solutions through robust incident and problem management.
- Championing Strategic Partnerships: Build strong, collaborative relationships with technical teams, business leaders, and technology vendors to ensure program success and drive a unified vision for O+O excellence.
We Are Looking For
We are seeking a visionary leader with a highly experienced background in driving large-scale transformation. You are a great match if you have a strategic mindset and a proven ability to deliver results in a complex, fast-paced environment.
- You have a solid background in leading strategic business and technology programs, ideally in the digital, retail, or e-commerce space.
- You possess strong business acumen and the analytical skills to translate industry trends and complex data into impactful strategic initiatives.
- You are an expert in stakeholder management, with an exceptional ability to influence and align diverse teams and senior leaders toward a common goal.
- You have a holistic understanding of the technology landscape and a passion for achieving operational excellence through continuous improvement.
- You are a results-oriented leader with experience managing technology portfolios and vendor relationships.
What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
- Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference.
WHO WE ARE:
For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world.
With our broad portfolio of 37 international brands and ambitious sustainability commitments in our L’Oréal for the Future program, we offer every person around the world the best in terms of quality, efficacy, safety, sincerity and responsibility, while celebrating beauty in its infinite plurality.
Present in India since 1994, L'Oréal India is a 100% subsidiary of L'Oréal S.A. Today, L'Oréal India is present on all distribution channels with 27 brands, available in consumer channels (L'Oréal Paris, Garnier, Maybelline New York, NYX Professional Makeup); in hair and beauty salons (L'Oréal Professionnel, Matrix, Kérastase, Redken); in selective distribution (Kiehl's, Lancôme, Yves Saint Laurent), CeraVe and La Roche-Posay in pharmacies and drugstores, and perfumes and make-up sold through L'Oréal International Distribution (Armani, Prada, Valentino, Ralph Lauren, Diesel, Victor & Rolf, Mugler, Azzaro, Maison Margiela, Cacharel, Guy Laroche, Urban Decay, Paloma Picasso, Youth To The People).
L'Oréal India employs more than 1,800 people in its head office in Mumbai, four regional offices, two production plants in Chakan (Maharashtra) and Baddi (Himachal Pradesh), two Research and Innovation centers in Mumbai (Maharashtra) and Bengaluru (Karnataka) and one India Technology Hub in Hyderabad.
In India, L'Oréal's Corporate Social Responsibility (CSR) initiatives are built around three pillars: empowerment, environment and education. In addition to the group's CSR commitments, L'Oréal's brands (L'Oréal Paris, Garnier, Maybelline New York, Kérastase, Matrix, L'Oréal Professionnel) are also leading community impact initiatives in India.