Life is too short for a boring career, so build an extraordinary one with us. We believe your career should spark the same thrill and curiosity as your ambition. Creativity drives everything we do, turning ideas into meaningful impact. With opportunities across brands, markets, and divisions, your growth knows no boundaries. 

The role of Omnichannel Key Account Manager leads the relationship with the account and be the voice of the customer internally, to deliver added value through category development, brand experience and a customer-centric approach in a sustainable and profitable way

• Develop and execute the annual Joint Business Plan (JBP) with a focus on O+O integration.
• Lead annual negotiations (commercial terms, trade investments, and distribution agreements).
• Define and track key performance indicators (KPIs) for both physical stores and e-commerce platforms.

Omnichannel Commercial Execution (O+O)

• Offline: Ensure excellence in execution in-store (merchandising, stock availability, beauty advisor training).
• Online: Optimize the "Digital Shelf" (Product Detail Pages, SEO/SEM collaboration, e-merchandising, and ratings/reviews).
• Synergy: Implement O+O services such as "Click & Collect," ship-from-store, and CRM-driven omnichannel promotions.

• Manage the account’s P&L (Gross-to-Net) to ensure profitable growth.
• Monitor trade spending (BME) efficiency and ROI on promotional activities.
• Provide accurate sales forecasts (Sell-In and Sell-Out) to the Supply Chain team.

• Analyze market trends, competitor activity, and retailer data to identify growth opportunities.
• Act as a "Category Expert" for the retailer, advising them on how to grow the total beauty category through O+O initiatives.

• Experience: 5-10 years in Key Account Management, ideally within FMCG, Beauty, or Consumer Electronics with a strong digital/e-commerce component.
• O+O Mindset: Deep understanding of the e-commerce ecosystem (search, conversion, media) combined with traditional retail fundamentals.
• Analytical Prowess: Ability to interpret complex data (Nielsen, retailer portals, Google Analytics) to drive decision-making.
• Negotiation: Proven track record of high-stakes negotiations and relationship management.
• Agility: Ability to thrive in a fast-paced, "test-and-learn" environment.
• Education: Master’s degree in business, Marketing, or a related field.
• Languages: Fluency in Greek and English.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Upskilling Never Sleeps. Every project, training, and challenge pushes you to upskill and adapt, where you’re surrounded by people with a growth mindset and agility.
• Fast Paced Innovation. Bold innovation is at the core of our business, for consumers and across all métiers.
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.

Who We Are

L’Oréal is present in 150 markets on five continents, with more than 90.000 employees and 37 international complementary brands, like L'Oréal Paris, Garnier, Maybelline, NYX Professional Make-up, L'Oréal Professionnel, Kérastase, Redken, Essie, Lancôme, Biotherm, Helena Rubinstein, Yves Saint Laurent, Giorgio Armani, Ralph Lauren, Cacharel, Vichy, La Roche-Posay, Prada, Muggler etc. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.