Omni E-Beauty Adviser – LANCOME - 37.5hrs per week, over 5 days

Fixed Term Contract until 31/12/2024

Location: 2 days online in L'Oréal Headquarters 3 days in Harrods London

Working shifts: 37.5 hours Monday-Sunday

You have worked a minimum of 1 year with L’Oréal, are already delivering exceptional service in store and achieving or exceeding your targets. You have a real passion for communicating, are excited by ecommerce and would love to offer our in-store clients an extension of that service online using your excellent verbal and written communication skills.

3 days of your time will be spent in your current role and store while the other 2 days of your time would be supporting customers online from L'Oréal's head office with product queries, issues, sharing your knowledge and expertise while showing the same care and empathy they would expect in store. Please note the time in store/online will vary.

Using live chat, social media and virtual consultations you will act as a brand ambassador, targeted on your product sales just as you are in store. Digital training will be provided for this role but passion, product knowledge and the ability to learn digital tools quickly must be skills you are ready to utilise. 

Mission:

To provide exceptional service to both our in store and online customers whilst achieving business targets and driving brand awareness.

To be successful…

• Minimum of 1 years’ service as a strong performer, delivering exceptional service and meeting or exceeding targets
• Exceptional written communication skills with an ability to share the same empathy and guidance that customers expect in store
• Self-motivated to work remotely and meet or exceed targets, using reporting tools to track against KPI’s
• Ownership over the questions you are required to respond to, doing so effectively and in a timely manner while knowing when to escalate
• Strong time management and organisational skills to manage high volume of online interaction as well as continuing this in store
• Digitally savvy – you pick up digital tools quickly and know how to be effective using social media
• Confident supporting online eventing and being visible to consumers when needed
• Embrace change as this role has room to grow and so does the successful candidate
• Convey passion and master story telling verbally and through your writing
• Connect with our clients to provide good solutions and after sales/clientelling
• Ability to work flexibility during retail hours, which is likely to include evenings, weekends and holidays (except Christmas day) both in store and online