Who is L’Oréal?
L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 35 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.
For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.
Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.
The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.
When beauty and tech collide, the impossible can happen!
In our journey, we are looking for talented individuals who can lead us on this mission.
Would you like to be a part of the adventure?
Why join us?
Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.
We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.
What will you do?
As Head of Retail, you will develop the business through retail strategy. You will build and implement sales strategies to drive sales growth in the country, secure the implementation of the right structures and people in the field, and further Create Beauty That Moves the World. You are expected to manage the following:
- Set and manage sales targets
- Business analysis: react on business opportunities and challenges to maximize selling opportunities, keeping brand identity
- Master retail operation to maximize sales
- Maximize sell-out executing Brand strategy
- For retailer business:
- Advise Brand Manager on distribution strategy and maintain strategic retailer relationship
- Work closely with Marketing, Business Development to define the best 360˚ strategy for the retailer
- Negotiate in collaboration with KAM with retailer to maximize business opportunities
- Act as people champion:
- Oversee retail population maximizing empowerment and enablement
- Monitor BA and store manager turnover rates
- Main KPIs:
- Field turnover rate
- Financial direct contribution
- Sales turnover
- Productivity
- Brand retail KPIs
- MS & NPS results
Professional and Technical Competencies
- Develop business and operations
- Adapt brand distribution strategy
- Influence retailer / prescriber
- BA Agency Management
- Manage event and animation
- Follow-up and control
- Ensure compliance
- Enhance selling and customer experience
- Master brand selling scenarios
- Focus on customer service
- Manage customer relationship
- Understand merchandising
- Foster retail development
- Develop Mystery Shopping
- Manage BA/DA staffing and relationship
- Train and coach on selling and service
- Collaborate across functions
- Master retail fundamental
- Stays up-to-date with market, consumers, and competitors
- Build on categories Shopper insight
- Leverage business drivers
- Pursue financial optimization
- Optimize assortment and stocks
Who are we looking for?
- A graduate with a degree in Business Management, Marketing, Commerce or equivalent
- Has at least 10 years work experience in Sales and Sales Operations
- Demonstrated effectiveness in coaching & developing talent. Has led a team of individuals
- Good project management skills and effective communication skills
- Ability to handle a fast-paced environment and operate independently with ambiguity
- A team Player
- A challenger who questions the status quo and pushes teams to achieve objectives