📢 Calling all innovators, disruptors, and dreamers! 📢
WOULD YOU LIKE TO BE PART OF THIS ADVENTURE?
Join the Internal Control Team at BEST as an EUROPE D2C Loss Prevention Manager – E-commerce.
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. It is now the industry world leader with the presence in 150 markets and with €43 billion consolidated sales in 2024.
The time is now! Join one of the 6 Zone Business Services Centers that are supporting the Group and are call BEST (Business, Expertise, Services & Technology). Our ambition is to grow, secure and foster the future at L'Oréal and provide world-class services to the Group.
Want to hear more? We are more than 300 people in BEST Madrid, with 31 different nationalities and we deliver Finance, Digital and Data services for countries across Europe creating and delivering value as a strong business partner, leveraging and scaling our expertise across different services. We strive for driving operational excellence in all we do. Come and join us in our quest of being the #1 BeautyTech Company worldwide!
Overview of the role
At L’Oreal, our mission is to establish a secure and well-managed Direct-to-Consumer (D2C) ecosystem, spanning Retail Stores and E-Commerce. Recognizing the unique financial and reputational risks in this sector, we are dedicated to creating a controlled environment by leveraging key data and segmentation guidelines. Our team, overseeing a regional scope, leads investigations, conducts internal fraud inquiries, and strategically manages country/area visits based on risk assessments. Through collaboration with stakeholders, we develop comprehensive dashboards, manage consumer behavior risks, and serve as a central point of contact for key departments in each country. Transparency is key as we present status figures, ensure alignment with targets, and implement action plans, fostering a culture of continuous improvement and training to fortify our commitment to excellence in the dynamic D2C landscape.
You will
- Manage full D2C e-commerce scope (own sites, friends & family, staff shop)
- Ownership of eD2C risk management tools (Forter, eD2C Dashboard, Smart, etc)
- Present dashboard/status figures to countries, zone and global stakeholders on a monthly, quarterly and annual basis
- Manage pre and post controls, optimizing setup when needed in risk management tools and dashboard
- Main owner of Forter tool including management of consumer behavior block list
- Conduct formal internal/external investigations into fraud or policy abuse
- Lead escalation processes based on occurred incidents
- Manage action plans in collaboration with business stakeholders
- Conduct and lead strategic discussions with transversal eD2C stakeholders (local, zone & global) and Forter partners during quarterly committees
- Key partner in all relevant ED2C projects led by zone metiers
- Be main point of contact for key departments in each country within the zone
- Contact country /area visits based on risks identified
- Responsible of communicating new Loss Prevention trends
- Complete control checks on centralized departments (Operations, Centralized/Semi-Centralized sites, DEC)
- Close any eD2C Loss Prevention action plans as a result of Internal Audits
- Provide training and upskilling to key partners
- Animate awareness campaigns on top priorities
Your Key Partners & Stakeholders
- Country & Zone Business Stakeholders (Ecom)
- Zone Cybersecurity
- Zone IT O+O
- Country & Zone Team Operations: ePayments, Consumer Care/Customer Care, Supply Chain
- D2C DEC Team in BEST Madrid
- Country & Zone CFOs & ICMs
Your main KPIs
Success can be measured by the effective identification and mitigation of financial and reputational risks, timely resolution of investigations, clear communication and collaboration with stakeholders, adherence to compliance standards, and the overall achievement of set targets within the D2C business, ensuring a secure and well-managed environment.
To be successful in this role, you have…
- Senior profile (+5 years)
- Commercial Finance OR CDMO OR Operations
- Leadership Skills
- Integrity and ethical decision making
- Data analytics (dashboard development & maintenance)
- Autonomous
- Adaptability/Agility
- Resilience to handle high-pressure situations
- Collaboration and teamwork
- Concise and strong communication skills
- Proficiency in spoken and written English
We offer…
- Competitive Benefit Package (Medical, Dental, Vision, Pension Plan)
- Friendly and dynamic work atmosphere in the diverse environment of the market beauty leader
- Unlimited access to the L'Oréal "MyLearning Platform" to boost your skills (Unlimited access to E-learnings & Learn Sessions, Mentorship Programs, & More!)
- Remote working: up to 2 days of remote working per week.
- Access to Mental Health & Wellness Programs
- Cherry on the cake: discount for products from our brands' portfolio!
If this sounds awesome and you think that there might be a fit, apply now!
How the recruitment process looks like:
- Online application (we advise you to upload an updated CV).
- Interview with the HR team to understand your profile and your expectations.
- Meeting with the business and with your potential future manager to discover in detail the mission designed for you!
L'Oréal is committed to building a diverse environment and is proud to offer equal opportunity among candidates. L'Oréal rejects discrimination against any employee or job applicant on the basis of race, religion, sexual orientation, gender, sexual identity, freedom of expression, birth origin, functional diversity or any other freedom protected by law.