Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As a Customer Care Representative based in our Auckland, New Zealand office, you will be a vital link between our business and our clients. Reporting to the Customer Care manager, you will provide exceptional support across all of L'Oréal's divisions, ensuring a seamless and positive experience for both internal and external partners. This role is perfect for someone who thrives on building relationships and solving problems in a dynamic environment.

Your main responsibilities will include:

• Client & Stakeholder Engagement: Serve as a primary contact for customers, professionally handling queries via phone and email while building strong, collaborative relationships with internal teams.
• Order Management: Accurately process customer orders and returns, ensuring attention to detail and efficiency from start to finish.
• Service Excellence: Deliver an outstanding customer service experience that reflects L'Oréal’s commitment to quality and care.
• Administrative Support: Manage various administrative tasks, maintain accurate data entry in systems like SAP, and support the team to meet collective goals.

We Are Looking For

We are seeking a proactive and customer-focused individual with a collaborative spirit and a keen eye for detail. You take ownership of your work and have a genuine desire to contribute to a high-performing team. Your ability to communicate effectively and manage deadlines will be key to your success.

You're a great match if you have:

• Experience in a customer-facing role, preferably within a contact centre environment.
• Customer Centricity: A strong drive to understand and meet the needs of clients, ensuring their satisfaction.
• Excellent Communication: The ability to convey information clearly and build rapport with a professional and friendly manner.
• Attention to Detail: Precision in tasks like data entry and order processing is crucial.
• Collaboration: A natural ability to work well within a team and with various stakeholders across the business.
• Agility & Problem-Solving: The capacity to manage multiple priorities, meet deadlines, and find effective solutions to customer queries.