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Shanghai Shi
Shanghai
Supply Chain
Full - Time
06-May-2026

Key Job Accountabilities:

 

Customer & Order Management 

  • Act as a dedicated partner for our clients, ensuring seamless and accurate execution of the end-to-end Order-to-Cash (O2C) cycle
  • Build sustainable relationships and trust with clients through personalized and interactive communication.
  • Respond promptly to customer inquiries via multiple channels and ensure follow-up until resolution.
  • To optimize service level and ensure regulatory compliance for all products before shipment
  • Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
  • Partner with Credit Manager to identify any credit risks and to implement corrective actions.
  • Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow up & reminders of the bills payment.

Claims and Dispute Management

  • Record, analyze and follow up on dispute situations (Claims & Return Management) in accordance with Internal Policies within the committed timeline.
  • Proactively troubleshoot non-routine issues and propose corrective measures to improve order-to-cash processes. 

Reporting 

  • Prepare and submit regular Order and Claims reports accurately and on time as required by line management
  • Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions

Process improvement

  • Collaborate with cross functions/regions to lead or participate in the implementation of projects to drive order-to-cash process improvements for both the clients and team  
  • Participate to the training of new collaborators and transfer knowledge and know-how of the job

Requirements:

  • More than 5 years’ experience in the customer service, logistics and supply chain, experience in FMCG industry is a plus. 
  • Excellent Customer Service skills including interpersonal communication skill, relationship management, negotiation skill and proactive to collaborate cross function. 
  • Responsible working attitude and excellent team player with proven ability to collaborate effectively in a team-oriented environment. 
  • Anticipates business activity and acts proactively.
  • Ability to handle complexity and work under pressure.
  • Continuous improvement mindset like standardization, process optimization. 
  • Fluent in oral and written communication in English.  
  • Knowledge of SAP is a plus.  
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