Customer Business Manager - FTC until April 2027
Are you a commercial visionary with a talent for high-stakes leadership? We are searching for a Customer Business Manager to spearhead our retail account strategies and lead a high-performing team of Account Managers. This isn't just a sales role; it’s a seat at the table of our Commercial Leadership Team, where your insights will directly shape our "One Commercial" strategy. If you are a master of negotiation, a P&L wizard, and a passionate people leader ready to drive the growth of the world’s most iconic beauty brands, we want to hear from you.
A DAY IN THE LIFE
As a Customer Business Manager, your day is a blend of strategic planning, team mentorship, and high-level retail partnership:
- Empower & Lead: You’ll start your morning with your team of Account Managers, providing the guidance and coaching they need to develop long-term, multifunctional relationships with our key retail partners.
- P&L Mastery: You’ll spend time diving deep into the numbers, optimizing the customer P&L to ensure maximum profitability while proactively managing risks. You’ll be the gatekeeper of forecast accuracy and consistency.
- Strategic Architecture: You’ll spend part of your day designing and owning the long-term customer strategy, ensuring our commercial plans are perfectly aligned with brand ranking and growth targets.
- High-Level Negotiation: Whether it’s a virtual session or a face-to-face meeting, you’ll supervise and lead key negotiations, representing the division with authority and brand expertise.
- Commercial Leadership: You’ll contribute to the bigger picture by consolidating insights for commercial reporting and collaborating with the Commercial Leadership Team to refine the overarching "One Commercial" strategy.
WHO YOU ARE
You are a seasoned commercial professional who thrives on complexity and leadership. We are looking for:
- The Inspiring Leader: You have a proven track record of leading teams and fostering proactive collaboration to achieve ambitious sell-in and sell-out targets.
- The Commercial Strategist: You have a deep understanding of market, consumer, and competitor dynamics, allowing you to devise tailored, retailer-centric plans.
- The Negotiation Expert: You possess excellent sales and negotiation skills, with the ability to influence stakeholders across various functions.
- The Financial Analyst: You have a strong grasp of retailer P&L and know how to find commercial advantages that maximize profitable opportunities.
- The Brand Ambassador: You bring strong brand expertise (On & Off trade) and can represent the division with professionalism.
- The Accurate Forecaster: You pride yourself on consistency and accuracy, ensuring that productivity and risk management are always in balance.
WHAT WE OFFER
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
WHO WE ARE
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact.
As the global leader in beauty, our impact is driven by four specialized divisions and a dynamic corporate core: our Consumer Products Division democratizes beauty through sustainable, world-leading brands like L’Oréal Paris and Garnier; L’Oréal Luxe provides the ultimate in aspirational beauty with iconic names such as Lancôme and Yves Saint Laurent; the Professional Products Division remains the founding partner to the global hair industry with advanced technologies like Kérastase; and our Dermatological Beauty Division leads the quest for healthy skin with dermatologist-recommended brands like La Roche-Posay and CeraVe. Supporting this entire ecosystem, our Corporate Division serves as the innovative backbone for our talented workforce, ensuring that even as a world leader, we remain a company focused on "people, people, people" to move the business forward.
HOW WE RECRUIT
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal
We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.
