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Permanent
New York, NY, New York
Retail
Full - Time
17-Jan-2024

Job Title: Counter Manager, GA

Division: L’OREAL Luxe

Reports to: Account Executive

Location: Saks Fifth Avenue, NYC

 

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, and Giorgio Armani.

 

Job Description:

This position will maximize team development to drive overall sales at the counter.  Counter manager is responsible for: managing the team’s department ranking, executing promotional activities and events, training and motivating staff, maintaining the Customer Registry Program, and participating in outreach programs. 

  • Continuous evaluation and awareness of Daily Business Record.  Develop coaching for staff based on information learned from DBR.  Check FLASH report intermittently to see  BA status toward daily goal.
  • Work with Training Manager on AUS/IPT development along with skincare penetration goal.
  • Set up appointment book with event dates, times and goals.  Communicate event details and goals to each staff member.  Track performance and coach to the needs of each staff member.
  • Maintain and oversee clean and organized counter operation.  Ensure drawers, cabinets are neat, clean, organized and filled with stock and rotation of stock.  Ensure display units are updated and clean and out of stock and push lists are maintained on a daily/weekly basis. Delegate boutique maintenance-stocking of drawers, cleanliness, inclusive of testers and grids.
  • Communicate goals to each and every BA or Freelancer.  Observe selling interaction of all staff members and provide effective feedback for improvement.  Reinforce training and conduct impromptu role plays and practice sessions.  Distribute and monitor goals (daily, weekly, monthly, yearly).  Constantly strive to build relationships with inter-sell sales associates.
  • Gather team in the morning to share success stories, acknowledge top performer of previous day.
  • Consistently encourage and motivate staff to register and maintain active client list.  Ensure daily client calls and follow up activities are happening for all staff members.  Act as a role model and develop a client book and use the sample log to perfection.
  • Maintain daily communication with Department Manager.  Communicate challenges,
  • Success stories and all pertinent information.  Have full awareness of store activities,                   regulations and policies.  Establish relationships with key departments (personal shopper
  • Bridal, director of special events, visual).  Participate in all store meetings.
  • Review any new marketing or education bulletins and share concepts with team
  • Work with BM and AE to ensure stock levels for upcoming events
  • Help set-up and/or take-down  for event
  • Maintain active list of freelance staff.  Have awareness of star, quality candidates in the marketplace.
  • Explore possible relationships with outside corporations/organizations for outreach programs.  Schedule and orchestrate mini training and educational seminars with outreach program contacts.  Arrange and organize all materials and staff needed for presentation.

 

What We Are Looking For:

- Minimum of 2 years as a Manager of a counter or single store location in a luxury or beauty retail environment

- Must have demonstrated strength of both operational management and people management

- 3-5 years of clientele development experience in working as or with professional sales associates

- Computer proficiency in OUTLOOK, WORD and EXCEL

- Excellent written and verbal communication skills

- Reliable, dependable and punctual

- Entrepreneurial, self starter, and self motivated

 

Essential Physical Requirements

- Ability to walk up/down a flight of stairs numerous times throughout their shift

- Standing & walking is required 90% of the time

- Ability to use a ladder and step ladder

- Ability to stoop, bend and squat so as to clean and stock the Sales Floor, non-sales area(s) and off site stock room (if applicable)

 

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

 

Additional Benefits Information As Follows:

Hourly Range: $37 - $41/hour (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)  

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
  • Employee Resource Groups (Think Tanks and Innovation Squads)  
  • Access to Mental Health & Wellness Programs   

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

 

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