Permanent
KUALA LUMPUR
Retail
Full - Time
12-Sep-2024

Job Description:

Mission : To lead and to optimize clientelling performance.

  • Lead and drive overall clientelling strategy across the entire Retail network and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase and retention.
  • Provide support and guidance for retail teams in all clientelling activities with a strong focus on top client segments and sales contribution.
  • Lead, motivate, train and coach retail teams for optimizing clientelling performance and achieving client KPIs and sales goals.
  • Plan, development and implement clientelling programmes in conjunction with Boutique Managers.
  • Analyze and interpret market and client performance reports.
  • Adhere to brand grooming standards to display a professional demeanor.

Job Requirements:

  • At least 5 years of relevant clientelling experience.
  • Previous store experience preferred with deep understanding of retail operations and CRM.
  • Strong leadership, interpersonal and stakeholder engagement skills.
  • Strong communication skills and excellent organizational skills.
  • Dynamic with knowledge of the local luxury market trends. 

Benefits:

  • Dental / Optical Benefits
  • Medical Benefits
  • Staff Purchase & Complimentary Products
  • Long Service Awards
  • Training Opportunity & Professional Development

Working Schedule:

  • Rotational shift work.
  • Required to work during weekend & Public Holidays.
  • You can apply to up to three jobs within a rolling 30-day window.
  • You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
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