Reporting to: Senior Human Resources Business
 Type: Full-time

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A. JOB PURPOSES

We’re looking for a dynamic Assistant External Workforce Manager - who will play strategic and operational role critical to L'Oréal Vietnam's ambitious 3-year growth plan - to join our HR team on a contract basis.

This role is responsible for designing, implementing, and optimizing all people-related strategies and processes for our external workforce community, especially livestreamer across all divisions in L’ Oréal Vietnam. The incumbent will ensure a fair, consistent, and competitive environment that fosters talent development, engagement, and retention, ultimately driving the excellence and effectiveness of L'Oréal's livestream operations.

B.    KEY RESPONSIBILITIES

Compensation & Rewards Support:

•    Support the implementation of standardized, equitable, and competitive compensation and incentive structures (including base pay, monthly, and quarterly incentives) for all livestreamer roles.

•    Assist in ensuring the reward structure is transparent, performance-driven, and aligned.

•    Prepare data and insights for regular market benchmarking and analysis to ensure L'Oréal's offerings remain attractive and competitive.

•    Coordinate with HR Total Reward specialists to ensure compliance and integration with overall company policies.

Talent Development & Upskilling Programs: 

•    Develop and manage comprehensive, modular training and advanced upskilling programs for livestreamers

•    Partner with divisional Livestream Managers and external training providers to create high-quality, relevant, and engaging learning content.

•    Establish a continuous learning framework, including regular workshops, masterclasses, and trend updates, to ensure livestreamers remain at the forefront of digital retail trends. 

Workforce Planning & Optimization:

•    Support workforce planning efforts by gathering data and preparing analyses to forecast future livestreamer talent needs.

•    Assist in managing livestreamer allocation and optimizing staffing models.

•    Analyze workforce metrics (e.g., utilization rates, productivity, retention, performance data) to identify trends and support data-driven decisions.

Performance Management & Engagement:

•    Develop and implement initiatives to enhance livestreamer engagement, satisfaction, and well-being. 

•    Support the effective implementation of performance assessment tools and feedback processes for livestreamers.

HR Operations Support:

•    Assist other HR Business Partners (HRBPs) in interviewing candidates for various positions across the organization

•    Monthly updates in system if there on position changes and organizational structures.

•    Support HRBP in related workforces transformation projects

C. QUALIFICATIONS & SKILLS

•    Bachelor's degree in Human Resources, Business Administration, E-commerce, or a related field

•    Minimum of 2 years of progressive experience in Human Resources, Workforce Planning, Training & Development

•    Proven experience in designing and implementing compensation structures, training programs, and career development frameworks. Strong understanding of the e-commerce landscape, particularly livestreaming platforms (e.g., Shopee Live, TikTok Shop), and their operational demands.

•    Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations. 

•    Exceptional communication, negotiation, and interpersonal skills, with the ability to influence stakeholders at all levels. 

•    Demonstrated ability to manage complex projects and initiatives from conception to execution. 

•    Fluency in Vietnamese and English (both written and spoken) is essential.