Customer Service Logistics Analyst

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As a Customer Service Logistics Analyst, you will be a central point of contact for the clients and distributors of L'Oréal Canada's prestigious brands, reporting to the Customer Logistics Manager. You will have the opportunity to run your files from A to Z, acting as a true entrepreneur for your scope.

• Drive the customer relationship: You will manage complete client files, from order entry to credit supervision, by validating quantities, prices, and analyzing requests against forecasts.
• Optimize operations: You will collaborate closely with clients on innovative projects to optimize the supply chain and create reports to track performance.
• Ensure coordination: As a key contact for our sales teams, you will meticulously track orders, claims, and returns with our transport and distribution partners.
• Guarantee service excellence: You will be the backbone of our operational efficiency by ensuring proactive follow-up and responding to customer inquiries to ensure their satisfaction.

We Are Looking For

We are looking for someone with excellent team spirit and a true entrepreneurial mindset to make their mark in the world of customer logistics. Your curiosity and critical thinking will be essential to excel.

• Customer Relationship Management: Ability to manage complex order-to-cash cycles and act as the main point of contact for various partners.
• Analytical Skills: Comfortable with data to analyze forecasts, create relevant reports, and identify opportunities for improvement.
• Communication: Excellent communication skills to interact effectively with clients, internal teams, and partners.
• Autonomy & Initiative: You demonstrate initiative in managing your own files and proposing innovative solutions.
• Adaptability: Agility to navigate a dynamic environment and collaborate with cross-functional teams.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.

Who We Are

Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.