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Shanghai Shi
Shanghai
Retail
Full - Time
01-Jan-2026

Main responsibilities

  • Upholds & demonstrates Aesop brand identity & values.
  • Drives excellence in store environment, product presentation, & team presentation across their portfolio.
  • Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.
  • Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio. 
  • Acts as a conduit between head office & retail & cascades communications in an effective and timely manner.
  • Plans & conducts regular & purposeful store visits.
  • Considers the environment, local community & commercial outcomes in all business decisions.
  • Optimize inventory management, proactively seizes opportunities & mitigates risk.
  • Upholds compliance & integrates into workflow for self & team.
  • Prioritizes the customer in decision making.
  • Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.
  • Partners with Training & Performance to grow team capability in line with portfolio & business goals.
  • Holds self & others accountable to consistently deliver positive customer experience.
  • Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio. 
  • Delivers on portfolio goals & targets.
  • Integrates observation, review & analysis of portfolio & team performance into daily workflow.
  • Leads proactive development of self & team through training, coaching & feedback.
  • Manages portfolio recruitment and builds dynamic portfolio development & succession plans.
  • Promptly engages in performance recovery.

 

Job Requirement:

  1. Bachelor degree or above
  2. At least 10 years working experience in retail or customer service industry
  3. More than 3 years multiple store management experience
  4. Good customer service sense
  5. Sales driven
  6. Good Cross-function communication skill
  7. Good influencing skill
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