Job Title: AVP, Business Process Automation & Tech Factory

Division: Corporate IT

Location: Berkeley Heights, NJ

Reports To: VP, Architecture

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!

What You Will Do:

We are seeking a passionate and experienced Technical Leader to guide and mentor a high-performing team responsible for ServiceNow, DevOps, QA Testing, and Mobile Application management. This is a unique opportunity to shape the technical direction of critical systems and influence the digital landscape of our organization.

• Leadership & Team Management:
  • Lead, mentor, and inspire a team of skilled engineers across multiple disciplines (ServiceNow, DevOps, QA, Automation).
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.
  • Conduct regular performance reviews and provide constructive feedback to promote individual growth and development.
• Technical Strategy & Execution:
  • Define and implement the technical roadmap for ServiceNow, DevOps, QA Testing, and Mobile Application Development, aligning with the overall business strategy.
  • Stay abreast of industry best practices and emerging technologies to ensure we remain at the forefront of innovation.
  • Drive the adoption of automation and CI/CD pipelines to optimize efficiency and accelerate delivery cycles.
  • Ensure the team adheres to best practices for code quality, security, and performance.
• Collaboration & Communication:
  • Partner with stakeholders across the organization to understand their needs and translate them into technical solutions.
  • Effectively communicate technical concepts and progress updates to both technical and non-technical audiences.
  • Facilitate knowledge sharing and cross-functional collaboration to enhance overall team effectiveness.

What We Are Looking For:

Required Qualifications:

• 10 years of full time experience in 
• Proven track record of successfully leading and managing technical teams.
• Deep understanding of ServiceNow platform development and administration.
• Expertise in DevOps principles and CI/CD implementation using tools like Jenkins, GitLab, etc.
• Solid experience in QA testing methodologies and automation frameworks.
• Hands-on experience in mobile application development (iOS and/or Android).
• Excellent communication, interpersonal, and problem-solving skills.
• Passion for technology and a drive for continuous improvement

What’s In It For You:

• Opportunity to lead a team at the forefront of technology innovation.
• Collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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