2 or 3 YEARS APPRENTICESHIP - Starting September 2026 – SC Customer Care - BTS/BUT

Life is too short for a boring career!  🚀 

At L’Oréal Groupe, work doesn't mute you, it amplifies you. We believe your career should give you the same thrill, drive and fulfillment as your personal interests. Here, creativity drives innovation and ideas become impact. Grow across brands, markets, and divisions, and take your career in any direction you choose. With the global scale of L’Oréal, your growth knows no boundaries.

90% of our apprentices are proud to work within the L'Oréal Group.

88% of our apprentices recommend L'Oréal for an apprenticeship.

(Internal "Care Connect Survey" November 2025)

Ready to live this unique experience? Don't waste any time and discover our offer. 

Your missions :

Serve as the primary point of contact for a specific sales sector and become the Customer Service expert for that area. In this role, you will anticipate and meet customer needs in coordination with the sales force and other supply chain stakeholders (Demand & Supply Planning, physical distribution, transport, etc.).

Key Responsibilities Your priority is to ensure the full execution of orders through to delivery, while maintaining high service quality for our customers:

• Monitor order processing, preparation, and shipping to ensure execution within contractual deadlines.
• Handle calls, emails, and correspondence from customers and sales representatives. Resolve requests, disputes, and claims related to deliveries, commercial terms, and returns.
• Provide relevant customer information to the sales force and sales managers.
• Escalate malfunctions to management and supply chain partners while being proactive in suggesting solutions. Participate in the creation and monitoring of action plans.
• Optimize supply chain processes with customers (continuous improvement).
• Contribute to projects aimed at improving customer satisfaction and relations (e.g., service level rates)

Candidate Profile We are looking for a candidate for a 2-to-3-year apprenticeship as part of a BTS, BUT, or equivalent degree related to Customer Relations and Supply Chain.

Specific Skills :

• Proficiency with IT tools (Excel, Outlook, etc.).
• Self-control: ability to maintain a consistent quality of service in sometimes challenging contexts.
• Team spirit, interpersonal skills, communication, listening, and service-oriented mindset.
• Strong organizational skills and ability to manage priorities.
• Solution-oriented.
• Autonomy, responsiveness, practical sense, and adaptability.

Additional Information Apprenticeship based in Croissy-Beaubourg (77), starting in September 2026.

Your Benefits

• Transport: 75% of transport costs covered
• 1 day of remote working per week
• 25 days holiday per year (2.08 days/month) in proportion to your time of attendance during the acquisition period
• 8 days off per year (RTT) in proportion to your time of attendance during the calendar year
• Annual profit-sharing bonus & Group Savings Plan
• Health insurance & Works council (CSE)

L'Oréal Group Perks: Access to the L'Oréal Learning Platform to boost your development, Staff Sale at preferential rates, Friends & Family flash sale for your loved ones. And depending on the campus: Gym & Concierge services.

The Recruitment Process

• Recruiter interview - 30 min: To introduce yourself and discuss the position & the L'Oréal Group.
• Meeting with your potential future manager - 45 min: To discuss the missions of the role.

L'Oréal Group

Join L'Oréal, the world leader in beauty, present in over 150 countries with a portfolio of 37 international brands across four divisions: Consumer Products, Professional Products, Dermatological Beauty, and Luxury.

At L'Oréal, we create beauty that moves, inspires, and unites. Our mission is to invent the future of beauty by combining the best of technology, science, and natural inspiration, and to offer everyone inclusive, responsible, and forward-looking beauty.

And because equal opportunities and diversity are strong values within the Group, as a beauty leader, we consider every application.

Whatever your gender identity, sexual orientation, visible and/or invisible disability(ies), social or cultural origins, health status, age, religion, or any other element that makes you unique, our teams will carefully review your profile.