Retail Business Manager - West

Main responsibilities    

•    Upholds & demonstrates Aesop brand identity & values.    

•    Drives excellence in store environment, product presentation, & team presentation across their portfolio.    

•    Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.    

•    Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio.      

•    Acts as a conduit between head office & retail & cascades communications in an effective and timely manner.    

•    Plans & conducts regular & purposeful store visits.    

•    Considers the environment, local community & commercial outcomes in all business decisions.    

•    Optimize inventory management, proactively seizes opportunities & mitigates risk.    

•    Upholds compliance & integrates into workflow for self & team.    

•    Prioritizes the customer in decision making.    

•    Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.    

•    Partners with Training & Performance to grow team capability in line with portfolio & business goals.    

•    Holds self & others accountable to consistently deliver positive customer experience. 

•    Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio.      

•    Delivers on portfolio goals & targets.    

•    Integrates observation, review & analysis of portfolio & team performance into daily workflow.    

•    Leads proactive development of self & team through training, coaching & feedback.   •    Manages portfolio recruitment and builds dynamic portfolio development & succession plans.    

•    Promptly engages in performance recovery. 

Job Requirement:    

•    Bachelor degree or above    

•    At least 10 years working experience in retail or customer service industry    

•    More than 3 years multiple store management experience    

•    Good customer service sense    

•    Sales driven    

•    Good Cross-function communication skill    

•    Good influencing skill