Retail Business Manager - West
Chengdu, China Mainland
- Reference number: 259944
- Location: Chengdu, China Mainland
- Date posted: 05/11/2026
- Employment type: Full-time
- Professional field: Retail
- Retail Transversal
Main responsibilities
• Upholds & demonstrates Aesop brand identity & values.
• Drives excellence in store environment, product presentation, & team presentation across their portfolio.
• Partners with marketing & VM & puts forward recommendations to deliver on brand strategy.
• Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio.
• Acts as a conduit between head office & retail & cascades communications in an effective and timely manner.
• Plans & conducts regular & purposeful store visits.
• Considers the environment, local community & commercial outcomes in all business decisions.
• Optimize inventory management, proactively seizes opportunities & mitigates risk.
• Upholds compliance & integrates into workflow for self & team.
• Prioritizes the customer in decision making.
• Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling.
• Partners with Training & Performance to grow team capability in line with portfolio & business goals.
• Holds self & others accountable to consistently deliver positive customer experience.
• Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio.
• Delivers on portfolio goals & targets.
• Integrates observation, review & analysis of portfolio & team performance into daily workflow.
• Leads proactive development of self & team through training, coaching & feedback. • Manages portfolio recruitment and builds dynamic portfolio development & succession plans.
• Promptly engages in performance recovery.
Job Requirement:
• Bachelor degree or above
• At least 10 years working experience in retail or customer service industry
• More than 3 years multiple store management experience
• Good customer service sense
• Sales driven
• Good Cross-function communication skill
• Good influencing skill
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What’s different
about working at L'Oréal?
People often expect a global company of our size to run on rigid rules and strict playbooks. We don’t. What makes L’Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren’t here just to follow instructions. You are here to take ownership and shape your own projects from day one.
The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.
You’d be a great fit. We’d love to see you apply.
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