Johannesburg, Gauteng
Full - Time


To service, develop and manage a portfolio of accounts in line with the Brand / BU strategy

-      Build a strong partnership and intense working relationships with key accounts.

-      Manage accounts sales growth and profitability in line with BU/entity objectives.

-      Create and implement an annual business plan taking into account all levers of growth: commercial agreements, marketing actions, education, merchandising and retail opportunities, profitability, trade terms…

-      Monitor the accounts’ performance against business plan and develop alternative strategies when needed.

-      Communicate critical business information to the appropriate internal contacts for action.

-      Develop and manage the team. Ensure development of expertise and know-how and support organisation changes

-      Coordinate and inform field forces on Accounts related developments and priorities.

-      Under the supervision of the Commercial Director, build the joint business plan with the account(s)

-      Contribute to the commercial vision by sharing account perspective, risks and opportunities

-      Build, accurately forecasts and achieve the account (s) results: turnover, market share, profit

-      Plan all growth drivers accordingly

-      Prepare and lead the Account (s) negotiations, escalating when relevant. Build the action plan to implement the Division and channel strategy

-      Ensure  execution and tracking down to store level and sell out

-      Suggest plan adaptation when needed

-      Act as the expert of his account to feed a retailer-centric account planning process, to ensure as much alignment as possible

-      Build a retailer specific business plan , and a compelling story to get retailer buying in

-      Build deep customer intelligence and strong network with key stakeholders at the retailer’s

-      Work closely with other departments (Supply, Category Management/ Business development, Finance, Marketing)

-      Connect Account key stakeholder of all functions with their L’Oréal counterpart

-      Ensure the consistency of L’Oréal voices when speaking to the retailer.


-      B Com or equivalent business degree

-      Ability to build and maintain strong working relationships

-      Strong conceptual/creative thinking

-      Computer literacy on MSOffice – Advanced Excel proficiency MANDATORY

-      Solid administration & organizational skills

-      Solid Commercial understanding and sensitivity

-      Good negotiating skills

-      Sound communication skills (written & verbal), coupled with the effective ability to interact with people at all levels

-      Ability to work flexible hours to meet deadlines

-      Team player – support the team objectives / sales goals

-      Reliable, energetic, proactive, punctual & able to work independently

-      Operational SAP Knowledge

-      Demonstrated business understanding & ability to synthesize/analyse data and generate insights

  •  2 years Key Account Management experience at national level, preferably
  • Results driven
  • Knowledge of market, customer expectations and brand(s)
  • Analytical skills
  • Mastering P&L account management
  • Strategic thinking skills
  • Sales ethics and sensitivity to legal issues and competition law
  • Strong excel skills


-      Innovator

-      Strategist

-      People Developer

-      Integrator

-      Entrepreneur

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