Senior
E-National Account Manager
Professional
Products Division
In
this strategic role, you will be the expert in e-retail across the Professional
Products Division and will pro-actively drive business growth across the largest strategic e-retail account in PPD. By
collaborating with the Key Account teams, you will increase our PPD sales
through e-retail and driving the professional difference.
The
role of the Senior E-National Account Manager reports into the Director of
E-Commerce PPD, working across all PPD brands. In this role, you will work with
our key accounts and ensure excellent customer service is delivered
consistently. You will be responsible for growing L’Oréal’s E-Retail business
within these accounts. You will use a collaborative approach, striving towards
mutually beneficial outcomes.
You
will be accountable for the turnover delivery and activation of sell out plans
for each e-retail site by brand. You will work with the PPD General Managers
and finance to make profitable investment and improve the gross margin. In
addition, you will work closely with the marketing and digital teams to ensure
that the vision, mission, and strategic pillars are properly implemented within
your accounts.
YOU WILL...
•Establish L’Oréal as a
best-in-class supplier which retailers will see as first choice to work with
online.
•Negotiate and align joint business
plans with e-retailers to create strong relationships with regular reviews of
joint KPIs.
•Work closely with our General
Managers and our retailers to improve the performance of our categories
online. Gain category captaincy by
leveraging promotions, media, partnership marketing, events, and other levers. .
•Create and elevate our professional
differentiation online and develop omni-channel activation plans.
•Collaborate with the L’Oreal
divisions and corporate functions to deliver efficient and innovative
activation plans.
•Be an expert of e-Commerce best
practices both internally and externally.
Coach and transfer expertise to others internally to ensure e-retail
forms part of their retail plans.
•Develop close working relationships
with retailer content teams to ensure that our products are shown in the best
possible way online and are easier to purchase. Negotiate best in class
discoverability and visibility on our products.
•Develop and share qualitative
content with our online partners and propose value added services to reach a
sufficient display of services including videos and consumer reviews.
•Provide feedback and revised
proposals on how we can improve our bases sales within e-retailers
•Monitor our e-Commerce performance
through KPIs, such as accurate sell-in sell-out forecasting, anticipating
budget drifts and communicating plans in an actionable timeframe.
YOU ARE...
•Entrepreneurial.
Every single day, you spot opportunities to shake things up.
•Super
creative. There’s no blueprint for the future. You’ll have to design it.
•Adventurous.
L’Oréal is for pioneers. So you’ll embrace challenges and change.
•Only
human. You’ll make mistakes sometimes but you have no fear of failure because
you’re smart enough to learn from mistakes.
•Ambitious.
You crave success and we’ll support you all the way. That way, we all win.
•Respectful.
Whoever you’re talking to, you treat everyone the same.
•One
of the gang. Even if you’re Superman or Wonder Woman, you recognise that teams
are the real heroes. And so do we.
•Open.
To new ways of doing things. To other people’s (sometimes crazy) ideas.
•You.
You’re real. And you’re true to yourself. We cherish and celebrate diversity so
you’ll feel right at home whoever you are.
YOU HAVE...
•Ability to network at pace and
ensure the relevant stakeholders are identified and informed in a timely
manner.
•Ability to analyse data, draw
accurate conclusions and communicate key messages succinctly.
•Strong commercial acumen with
in-depth P&L understand in addition to being creative with a proven ability
of driving your ideas forward.
•Robust P&L understanding and
track record of delivering profitable sustainable growth.
•Excellent communication and
negotiation skills with proven track record of building effective relationships
with complex senior leadership teams.
•Previous experience of working
directly with Senior Leadership teams.
•Demonstrable experience of working
within the context of complex, matrix organization.
•Strong stakeholder management
skills and an ability to engage and influence at all levels within the
organisation.