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Berkeley Heights, NJ
Human Resources
Full - Time

Specialist - Payroll

Job Summary

Provide customer service excellence to the L’Oréal USA Human Resources community and varied employee population as a whole.  Responsible for all aspects of payroll processing and related customer service support including proactive contact and service analytics..  This includes the ability to resolve employee inquiries with respect to L’Oréal HR, payroll & time policies and practices in a busy call center environment. 

Key Job Accountabilities

-Answer and field incoming calls to the Employee Service Center/Payroll.
-Responsible for all aspects of payroll processing which includes ensuring transactions are in compliance with internal and external payroll and time & labor laws, policies and practices
-Maintain a complete understanding of pay rules for assigned employee population and general understanding of laws governing payroll processing - with a Focus on Quality.
-Complete payroll calculations for retroactive payroll adjustments, terminations and other exception processing.
-Perform data input to payroll system for miscellaneous payments and other changes including deduction and tax withholding
-Audit data interfaced from HR system into the payroll system including salary and tax status
-Check, audit, and maintain payroll & timekeeping records in conformance with established standards.
-Complete payroll cycle audit and reconciliation to ensure accurate payroll process
-Follow thru on sensitive payroll matters related to paycheck garnishments
-Participation on cross functional initiatives within the Employee Service Center and Payroll Departments
-Involvement with location specific employee relations events
-Core business hours must be flexible accommodate clients on the West Coast

Competencies / Technical / Professional

-HS diploma or equivalent coupled with 2-5 years’ experience in working within the Payroll profession and with multi-state large employer and union environment experience.

Strong analytical and problem solving skills 

-Demonstrated system aptitude including payroll time & labor systems
-Ability to partner with internal and external resources to resolve inquiries
-Ability to process multi-state and union environment payrolls
-Ability to thrive in a fast paced, deadline oriented environment

Key Experiences Prior to Position

-Prior assignments in HR, Payroll or Customer Service Departments
-Demonstrated system aptitude including payroll, time & labor systems and MS Office applications (Word / Excel / PowerPoint).  ADP Vantage Payroll and eTime experience preferred.
-Demonstrated ability to deliver positive customer service experiences
-Experience working in a call center environment


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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