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Permanent
Praha
Prague
Marketing
Full - Time
14-Apr-2025

Offline Customer Experience Manager - L'Oréal Luxe - Czech Republic, Hungary, Slovakia 

We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). 

Intrigued? Keep reading, this might be the opportunity you've been searching for. 

 

A Day in the Life 

As the Offline Customer Experience Manager for L'Oréal Luxe in Czech Republic, Hungary, and Slovakia, you will report to CMO and lead the retail team across these three countries. This is a highly visible role, directly impacting the customer experience and sales performance of all L'Oréal Luxe brands within your region. You'll be instrumental in shaping the future of our offline presence, driving innovation, and fostering a culture of entrepreneurial spirit. 

  • Strategic Leadership: Develop and execute the offline customer experience strategy, ensuring exceptional in-shop experiences through effective field and education programs. You'll be a key member of the ManCom, collaborating closely with BBD and CMO teams to prioritize initiatives and optimize resource allocation.
  • Customer & Advisor Experience: Design and implement innovative omni-channel services and education programs that enhance brand equity and drive business growth. You'll be constantly seeking new ways to improve the experience for both customers and beauty advisors.
  • Team Development: Lead and mentor the retail and education teams across CZ/HU/SK, creating a high-performing, collaborative environment. You will be responsible for developing succession plans and working with HR to ensure consistent team development.
  • Budget Management: Manage the retail and education budget effectively, ensuring optimal resource allocation to maximize ROI and achieve ambitious targets.

 

We Are Looking For 

The ideal candidate is a highly driven and results-oriented individual with a proven track record in retail management and a passion for creating exceptional customer experiences. You are a natural leader, adept at influencing stakeholders and fostering collaboration. You thrive in a fast-paced environment and are comfortable managing budgets and resources effectively. 

  • Leadership: Proven ability to lead and motivate teams to achieve ambitious goals; experience in managing diverse and multi-layer teams
  • Retail / Sales Expertise: Extensive experience in retail/sales strategy, offline consumer journey design, and omni-channel activation.
  • Stakeholder Management: Excellent communication and collaboration skills, with the ability to influence stakeholders at all levels.
  • Budget Management: Proven ability to manage budgets effectively and allocate resources strategically.
  • Influencing Skills: Ability to inspire and motivate teams to deliver exceptional results.

 

What’s In It For You 

  • A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
  • Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
  • An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
  • A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

 

Who We Are 

L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare, and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart. 

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. 

 

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. 

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