In L'Oréal, for more than a century, we have devoted our energy, our passion and our competencies solely to one business: beauty. It is a business rich in meaning, as it enables all individuals to express their personalities, gain self-confidence and open up to others.
L'Oréal has set itself the mission of offering all women and men worldwide, the best of cosmetics innovation - in terms of quality, efficacy and safety - by meeting the infinite diversity of beauty needs and desires all over the world.
Our Company is present in 150 countries with more than 90.000 employees and 37 international complementary brands, like L'Oréal Paris, Garnier, Maybelline, Nyx Professional Make-up, L'Oréal Professionnel, Kérastase, Redken, Essie, Lancôme, Biotherm, Helena Rubinstein, Yves Saint Laurent, Giorgio Armani, Ralph Lauren, Vichy, La Roche-Posay etc.
In L'Oréal Greece, we are a team of more than 750 employees, and we mostly specialize in the fields of marketing, business development, finance, supply chain, accounting, customer service and HR.
MEDICAL BUSINESS ANALYST
L’Oréal Dermatological Beauty division
Divisional Overview…
In the L’Oréal Dermatological Beauty division, we make a difference to the lives of millions of consumers by improving the health and beauty of their skin, through every stage of life. Our brands (Vichy, La Roche Posay, CeraVe, SkinCeuticals) lead the way in skin care innovation, offering safe and effective products and services that deliver their promises. We invest heavily in research and development, and co-create our products with health professionals, scientists and the 90,000 dermatologists we serve around the world. We also design connected beauty experiences, harnessing intelligent technologies to empower people to take control of their skin health.
Our mission is to make a positive impact on people's lives. We are driven by human values of trust, respect and authenticity. Our teams work in a dynamic, supportive environment and work on meaningful projects that are changing the future of medical beauty. If you want to lead in innovation, technology and research, and you care about collaborating with passionate colleagues, serving communities and acting for the planet, please join us!
The Position…
L’Oréal LDB Greece is looking for a Medical Business Analyst to join the medical team and help to develop and improve performance of the medical representatives team in the fastest growing division, reporting to the Medical Manager.
You will…
Provide data analysis to optimize Medical Visit and Medical Relations processes and enable overall digital transformation of the Medical Function. This includes managing key tools, implement medical studies to unlock critical insights, and collaborating effectively with diverse stakeholders while actively participating in the global community to contribute to its evolution and ensure local adaptations.
Deploy and administrate crm / clm tools for medical representatives (veeva)
• Handles customers data and territory management (user profiles, roles, validation rules, territory alignment, …)
• Loads data via Data loader - template (accounts, users, product catalog)
• Helps with medical detailing plan creation (data extraction, loading of the Multi-Channel Cycle Plan)
• Creates advanced coaching reports and surveys
• Controls administrative procedures compliance
• Creates reports (Power BI) and dashboards
Deliver, implement reports and monitor of medical representatives’ effectiveness to achieve key business objectives
• Gathers and analyses medical landscape data & insights to support definition of healthcare professionals’ segments
• Performs data analysis (sales activities, prescription panels, barometers, …)
• Supports with the development, implementation monitoring and reporting of bonus schemes for field team
• Develops and drives Segmentation & Targeting based on sources of appropriate data. Adapts the segmentation to balance investments and geographical needs for each business unit
• Monitors data analysis to optimize ROI of sales team / marketing action plan
• Champion digital transformation initiatives within the department, identifying opportunities for innovation and process improvement.
• Implement and manage new digital tools (Power App solutions) and technologies to enhance productivity and collaboration.
Manage medical sizing tool: tool maintenance, yearly review
• Updates the medical sizing for annual business planning
• Proposes changes to field team structure and size using the tool
• Keeps overview, documentation and log of data input and assumptions in the model
Provide medical management with business intelligence insights in accordance with the multichannel medical strategy of the division
• Defines and monitors the performance indicators for each channel (reach, commitment versus face-to-face contact and contact frequency)
• Proposition of new, analysis of existing and synthesis of various survey data to capture market reality
• Works closely with Medical Relations and Communication Manager and makes suggestions to optimize the ROI and increase the level of prescriptions and recommendations
• Proposes how to improve the tools
• Competitor and digital monitoring especially regarding digital medical trends
Ensure that all internal staff concerned are trained in the tools and take them onboard
You have…
• Degree in Business/Science
• Sales Force Excellence qualification or 1 - 2 years’ experience in a Sales Force Excellence role, in pharmaceutical company or agency.
• In-depth knowledge of CRM reporting systems preferably Veeva CRM
• Organization, multi-tasking and project management skills
• High level of computer literacy with in-depth knowledge and efficiency in Excel and PowerPoint and mapping packages
• Experience of working as part of cross-functional teams
• Strong communication, leadership and project execution and delivery skills essential
You are…
Strategic. In the way of thinking & having the ability to react and adapt quickly, following the market needs.
Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.
Driver. There’s no blueprint for the future. You’ll have to design it.
Only human. You’ll screw up sometimes, but you have no fear of failure because you’re smart enough to learn from mistakes.
Ambitious. You crave success and we’ll support you all the way. That way, we all win.
Respectful. Whether you’re talking to our CEO or anyone else, you treat everyone the same.
One of the gangs. Even if you’re Superman or Wonder Woman, you recognize that teams are the real heroes. And so, do we.
Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.
You. You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.
Does it sound like you? #weareloreal and we are thrilled to receive your CV and potentially meet you!