Berkeley Heights, NJ, New Jersey
Information Systems
Full - Time


Berkeley Heights, New Jersey

Americas Collaboration Service Line Lead

Key responsibilities 

L’Oréal has transitioned its collaboration platform to Office 365. The core technical foundation is in place, Microsoft Teams is the Hub of collaboration for L’Oréal and has been strategic when moving to Hybrid Workspace. The technical landscape is simplified, the ambition for the role is to 

  • Support continuous evolution of the platform. 

  • Address the needs of all employees (Beauty Advisors, End of Line Workers, Educators …). 

  • Develop Digital Employee Experience Analytics/Score to understand employee behavior/needs as we do for our consumers.  

  • Contribute to develop Employees new skill sets appropriate to the future of work.

  • @Scale, @Speed, @Agile. 


  • Pro-actively manage relationship with internal stakeholders and identify their requirements  

  • IT – Security, Enterprise Architecture, Applications, IT Hubs

  • Non IT - HR, Internal Communication, Facilities, Retail, Manufacturing

  • Understand, challenge and clarify internal stakeholders requirements and manage the right balance between those requirements and IT constraints and capabilities. 

  • Define the operational plan for Collaboration Services related to the global IT strategy.   

  • Accountable for operational efficiency of Domain services and SLA.  

  • Accountable for security, compliance with group security policy.  

  • Manage relationship Global IT team and technology providers, follow technologies trends and identify potential value for the business. Manage portfolio of technologies lifecycle.  

  • Develop expertise and know how. 

Experience and expected qualities: 

To fill this position, we are looking for a strong team player with excellent communication / interpersonal skills. You should be able to demonstrate the ability to achieve results, negotiate effectively, and communicate confidently with a wide range of people at all levels of business.  

  • Strong experience in management of Workplace environments focus on end user 

  • Strong Program & change management experience 

  • Team management experience, if possible across multiple countries.  

  • Strong experience in service delivery management in outsourced/offshoring context 

  • 10+ years of experience  

  • Strong business & customer service mindset 

  • Strong technical knowledge and market vision of collaboration tools 

  • Good financial skills (budget management, Business case) 

  • Strong capacities to analyze, simplify and define realistic action plan even on complex subjects 

  • Strong adaptation capacities in complex and changing contexts 

  • Good communicator, with ability to articulate both in IT and business terms 

  • Good Leadership & assertiveness 

  • Good interpersonal and influencing skills 

  • Innovative mindset 

Technical scope of Collaboration Services 

The collaboration service line manager act as a Subject Matter Expert on following services  

  • Collaboration and Application Hub: Microsoft Teams  

  • Files and content: OneDrive for Business, Shared file servers, Box, SharePoint library 

  • Web conference: Teams meeting, Teams Live Event, Teams meeting room, Zoom 

  • Task management: planner, project, Tasks

  • Enterprise Search 

  • Collaboration analytics: Workplace Analytics, My Analytics

  • Video portal: Microsoft Stream 

  • Enterprise Social Network / Intranet: SharePoint, Yammer, Workplace by Facebook, Unily 

  • Productivity Automation / Citizen developer: Power Automate 

He/She/They should also have a good general understanding of the other Enterprise services technologies/services 

  • Individual productivity: mail (Exchange), Secured Email Gateway (Proofpoint), Office 365 pro+, Data protection (O365 DLP) 

  • Identity and access management: Access Management (Azure Active Directory, AD), Privileged Access Management (CyberArk), Identity Governance and Administration 

  • Device management: SCCM, Intune, Jamf 

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered. #DDIR
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