Full - Time
[Key Job Accountabilities ]
Based on L'Oreal Korea Luxe Division's CRM strategy roadmap and North Asia CRM project, we are seeking for a CRM Campaign/Solution Manager for D2C Company evolution 1) to build & upgrade CRM ecosystem (CRM Solution, Analytic Tool, Customer Data Platform), 2) to lead campaign optimization/automation.

1. Build/upgrade/stabilize the latest CRM mar-tech solution (Collaboration with Tech Team/Data Team)
2. Increase CLTV through campaign optimization/automation from the perspective of Luxe total/by Brands
3. Manage CRM Campaign Performance Measurement & derive actionable CRM marketing insights


The right candidate will have a professional
1) CRM Experiences in optimizing campaigns, operating solutions, and upgrading dashboards. 
2) Balanced understanding of the campaign solution & CRM Ecosystem will be a plus. 
3) Campaign solution related other CRM projects experience will amplify the early achievement. 
4) Exceptional interpersonal skills & integrity will help candidate’s soft-landing.

  • Education: University graduate
  • Years of experience: 6+/10+ years
  • Experience
    • At least 6 years’ experience in CRM campaign/solution/dashboard management (credit card, e-commerce, platform/tech-based startup etc.)
    • CRM campaign solution adoption & establishment experience (project leading experience from business/CRM team side)
    • Strong communication skills in English (verbal, reading & writing) and Korean.
    • Deep understanding of data-driven decision making culture & methodology
    • Self-motivated, curious to understand/solve complex problems.
    • Global FMCG & manufacturing brand CRM solution management experience is plus
    • Understanding of CRM tech/system/data (ex. Sales Force Marketing Cloud) is plus 
    • Other CRM solution related projects experience is plus (Customer Data Platform, Loyalty Engine/Offer management/Campaign mart, Digitalization projects etc.)
  • Language: Fluent in both Korean and English
  • Other Skills: Proficient with Excel, PPT, SQL and any other analysis tool (Dashboard)

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