Calling all innovators, disruptors, and dreamers!  

Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together! 

Education Transversal Manager

WHO WE ARE:

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Khiels, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

A DAY IN THE LIFE:

Division Education Strategy & Actions:

• Develop and adapt division-level education strategy & content based on input from DMI and Zone, ensuring relevance to local market needs and brand strategies.
• Partner with brands to localize education strategy, including adapting content, delivery methods, and overall learning frameworks.
• Collaborate with Zones and DMI on education-related reports, Key Performance Indicators (KPIs), and dashboards to track effectiveness and identify areas for improvement.
• Manage division- and zone-level multi-brands education projects and agendas, such as VIP Clientelling and Beauty Tech programs, ensuring timely execution and successful outcomes.

Cross-Brand Education Content & Programs for Field Teams:

• Plan and execute training programs on cross-brand content, including Service excellence, foundational skills, and Sales Basics.
• Partner with (or manage) the Event/Training team within the CMO team to deliver effective training programs and field coaching activations, maximizing impact on field teams.

Data-Driven Retail Excellence:

• Integrate CRM data and performance KPIs into Beauty Advisor (BA) training and customer service resources. Equip retail BAs with data-driven insights to enhance sales performance and elevate customer service.
• Facilitate the adoption of a consumer-centric CRM mindset across Business Unit (BU) retail teams and frontline retail BAs.
• Provide digital and online perspectives to retail BAs, fostering their development into well-rounded Online + Offline (O+O) retail experts, empowering them to go beyond traditional sales roles.

WHO YOU ARE:

• Education: University graduate
• Years of experience: +6 years (Manager to Sr. Manager)
• Experiences: Training & Development Expertise, Experiences in the cosmetics, luxury goods, or retail industry is a plus.
• Language: Fluent in English is a plus
• Other Skills: Strategic thinking, Innovation & Creativity, Leadership & Influence, Customer focus, People-caring, Communication & Presentation, Interpersonal skills & collaboration

WE ARE ENGAGED & COMMITTED:

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.

We are proud to be an equal opportunity employer.