Ponce, PR, Puerto Rico
Retail Field
Part - Time

Reports to: Multi-Store Manager

Department: Retail

Location: Puerto Rico

FSLA Status: Non-Exempt

Job Type: Part-time


The Keyholder is responsible for achieving store sales goals in conjunction with reaching individual sales goal established by the Management team. Provide support with In-Store Operational and Human Resources Responsibilities. Assist with training and ongoing development for the store team. Execute short- and long-term plans to achieve goals in support of the business strategy. Responsible for Product and Brand image presentation while maintaining a neat and organized store. Develop superior customer service relationships and nurture repeat business. Conduct oneself with integrity, respect and professionalism. 

Key Job Responsibilities

  1. Lead by example and model behavior that reflects the brand’s core values
  2. Ensures that all customers receive the highest level of service.
  3. Achieves or exceeds Sales Plans. Maximize selling during heavy traffic periods.
  4. Ensure sales floor is supervised appropriately.
  5. Demonstrates a sense of urgency in completing all necessary steps of customer transactions.
  6. Creates long-term relationships with customers and nurtures repeat business.
  7. Makes appropriate, personalized product and sample recommendations.
  8. Exhibits updated product/ingredient knowledge and application.
  9. Maintains awareness of competitive activity and communicates relevant information to Store Manager.
  10. Opens and closes the Store and its registers.
  11. Strictly enforces appropriate stock control procedures.
  12. Train staff and supervise the enforcement of company cash handling and loss prevention procedures
  13. Model a highly productive service environment by providing consistent training & coaching to Kiehl’s Customer Representatives
  14. Utilize technology (Ipad, POS, and other retail software) to better service to post-covid customer demand
  15. Assist in maintaining store presentation standards
  16. Assists with inventory counts, merchandise calendar, sales promotions, and events as necessary.
  17. Ensures proper cleanliness and hygiene of Store at all times.
  18. Complies with all Company policies and procedures, including but not limited to employee manual, ethical standards, health, safety, and security procedures.
  19. Perform any other job-related duties as required or that may arise in the future.
Effectiveness Competencies 
  • Ambition

Desired level: Think big and ahead, set high ambition for oneself and for the company, and pushes oneself and others to do the extra mile to achieve exceptional performance.

  • Resilience

Desired level: Leverage an ownership mindset, sense of purpose and personal values to persist and sustain energy to bounce back. 

  • Empathy

Desired level: Actively listens, understands and respects emotions, and creates genuine and trustful relationships with a wide network of diverse people.

  • Judgement

Desired level: Balance intuition and analysis to cut through complexity and take sound decisions.

  • Learning Agility

Desired level: Learn constantly by showing openness & curiosity, and the courage to step outside of comfort zone.

L'Oréal Competencies
  • Innovator

Desired level: Builds knowledge on consumer. Seeks quality and excellence. Shows curiosity and imagines creative solutions.

  • Strategist

Desired level: Reasons from multiple perspectives. Integrates sustainability in his/her work. Conveys energy.

  • Entrepreneur

Desired level: Takes initiative with courage and transparency. Delivers results with integrity. Demonstrates responsiveness to internal and external customers.

  • Integrator

Desired level: Listens and communicates effectively. Develops co-operative relationships. Actively networks.

  • People Developer

Desired level: Treats all individuals in a respectful and consistent manner. Recognizes and leverages diverse backgrounds. Takes charge of own development and fosters learning.

 Technical and/or Functional Skills

  • Communicates clearly and concisely in English / Spanish orally and written.
  • Excellent problem/resolution skills and an understanding of when, how, and where to escalate cases as required.
  • Must be able to work in a fast-paced and team-oriented environment, and with a high degree of professionalism.
  • Must be comfortable in an environment of changing technologies and processes and demonstrate flexibility in adjusting to new ways of working.
  • Demonstrated track record of primary goal achievement, and high level of motivation.
  • Ability to build and maintain positive relationships with internal and external customers.
  • Ability to work and collaborate with other individuals towards common goals.
  • Must be able to provide an outstanding customer service.
  • Ability to work independently, manage priorities and make effective decisions
  • Minimum 2 years of retail store experience.
  • High School Diploma.
  • Aesthetician or cosmetology certification, preferred.
  • Fully Bilingual: English and Spanish
  • Basic computer knowledge.
  • Must be able to work flexible hours, including nights, weekends and Holidays as availability guidelines require.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee spends specific time in the following physical activities:
    • Stand: Over 2/3
    • Walk: Over 2/3
    • Sit: None
    • Talk or hear: Over 2/3
    • Walk up and down a flight of ladder: Under 1/3

Also, the employee lifts specific weight following safety guidelines and policies established by the Company.
    • Lift up to 10 pounds: 1/3 to 2/3
    • Lift up to 25 pounds: 1/3 to 2/3
    • Lift up to 50 pounds: None
Work Environment: The work environment characteristics described here are representative of those that the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed at interior / store environment involving working on your feet all day.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
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