Tokyo
Operations
Full - Time
05-Aug-2020
Key Job Accountability:
 Contribute NOA’s sustainable and profitable sales growth by providing excellent Customer
Experience and increase “Promoter” customers/consumer
卓越した顧客体験を提供し、プロモーターを増やすことにより、日本ロレアルの持続可能な成長に貢献する。
 To reduce opportunity loss and promote innovation for service quality and productivity in
terms of order to cash process, work closely with E-business team, CCS team and each
stakeholder in Operations and IT department.
機会損失を減少させるため、またE コマースにおける受注/出荷/配送/代金回収に関わるサービス品質、生産性の向
上、イノベーションを推進するため、E ビジネス事業部や、コンシューマーケアサービス部、オペレーションズやITのさまざま
な関係者と協働する
 Manage outsourcing call center’s service and cost accordingly to achieve proper consumer
service for the inquiries and complaints through phone and e-mail from each consumer
related to E-commerce shopping.
Eコマース関連の消費者からのお問い合わせに対して、適切なお客様対応を実現、継続するために、アウトソーシングを
しているコールセンタのサービスレベル、コストを適切に管理する。
 Report the information to visualize the risk, result and evolution for appropriate actions and
future improvement with clear KPI. Ensure to have any private information in secure condition
to avoid any risk of information leaking.
リスクを想定し、将来的な改善に向けた適切なアクションのため、KPIを策定し情報共有・報告を行う。また個人情
報漏洩のリスクを回避するため、顧客の個人情報の保護の徹底を図る
Skills/Attributes
 Strong consumer focus and commercial awareness.
 Demonstrates initiative and innovation to generate ideas and solutions in different situations.
 Excellent interpersonal skill, able to communicate effectively in multi-functional team
environment.
 Passion to learn Supply Chain and IT field.
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