London, England
Training & Education
Full - Time

Head of Fragrance Education Manager- L’Oréal Luxe Fragrances

Fixed Term 12 Months

(Commencing January 2023)

Location – Hammersmith & Field

Reports into:

National Retail & Education Director Fragrance

Direct Reports:

(Senior Education Manager & Education Manager)

What are key highlights of this role?

We are looking for an exceptional Head of Fragrance Education who will be responsible for delivering the education and engagement strategy for the brands, collaborating with internal and external stakeholders to execute an exceptional experience across both physical and the rapidly accelerated digital learning environment.

Reporting into the Fragrance Retail & Education Director, they will pioneer new collaborative ways of working between the brands and other tribes, and will be a key part of achieving the business units’ strategic goals. You will have genuine excitement and passion for our brands, luxury retail and exceptional customer experiences to ensure we are winning together.

You will demonstrate a strong understanding of how the role of the Fragrance

Beauty Advisor has evolved and will continue to evolve with changing customer expectations and shopping habits.

What are the key responsibilities?

Highlights of the role:

  • Create and develop the Fragrance education strategy with the Retail & Education Director to drive results.
  • Coach and develop the Senior Education Manager and Education Manager to confidently execute the learning strategies within the retail field teams. Managing your teams through consistent mentoring, feedback and coaching.
  • Lead the planning and development of the training modules/tools/materials to support and execute the Fragrance portfolio training program with your team.
  • Ability to liaise with international Global education teams to align with Education expenditure. Ensure training and engagement initiatives are delivered within budget and on time.

  • You will confidently build retailer relationships and partnerships in order to build strategy in line with marketing and commercial teams.

·       You will be the go to expert of Fragrance and Education, conducting research and recommend new ways/improvements to delivering training and education and keep up to date with latest trends in education.

  • Develop Digital, online and social education strategy, leading the innovation in digital engagement. Oversee and manage the brand community pages / any digital tools/apps.
  • Analyse the need for trainings to be adapted/changed or new modules created based on the needs of the business from a product performance point of view as well as commercial and service drivers.
  • Have a passion for your people – as part of a growing portfolio, you will develop the Education team to coach the  Fragrance Beauty Advisors with a focus on evolving a best in class service proposition and commercial skill sets.
  • Manage and track the BA journey in brand, including all trainings, inductions and engagement.
  • Through  in store visits of the Education team, provide detailed feedback to Fragrance Retail & Education Director on what’s working and solutions for areas requiring improvement. Identify and react to retail opportunities and challenges to maximize results.


  • Collaborate with Brand Educators from other tribes to ensure category expertise and experience is consistent in all tribes.
  • Work in partnership with other functions (Marketing, Retail, PR, and others) to deliver brand strategy and objectives.
  • Be a One Luxe ambassador and advocate of collaboration and agility
  • Foster and strengthen retailer relationships and mange retailer initiatives
  • Drive the engagement and knowledge of retailer / non-statutory Fragrance Beauty Advisors to maximize sales and service opportunities.

    • Support in education to drive understanding and the collection of CRM and VIP data
    • Provide proactive feedback to internal departments to help drive collaboration between brands & tribes.
    • Champion simplicity through ways of working with brands and field teams.

Preferred Skills & Qualifications

  • Previous sales and team management experience, ideally within beauty industry
  • Previous training and education experience, ideally within the beauty industry at a senior level
  • Exceptional training and coaching skills
  • Experience and understanding of effective sales techniques, customer service and proven ability to drive results
  • Strong analytical skills
  • Strong capability on Microsoft Office (including Excel) and Outlook Highly organized by nature and excellent attention to detail
  • Strong communication and interpersonal skills
  • The ability to troubleshoot and problem solve
  • Professional, supportive with a positive attitude

Professional & Technical competencies

Masters Retail Fundamentals

• Stays up to date with the market, consumers, competition and translates findings to positively impact the business

• Builds on categories and shopper insights

• Leverages business drivers, develops Business & Operations

• Highly resourceful, flexible and ability to solve problems

• Ability to strategically forecast and meet your agreed productivity targets

• Ensures events and animations are planned into the retail calendar 

·       Enhance Selling & Customer Experience, Influences current and future retailer initiatives and collaborations to maximize opportunities

• Focuses on customer service and builds customer relationships

• Understanding and affinity for in-store merchandising

Foster Retail Development

• Manages retail partnerships in relation to non – statutory BA education

• Improves NPS and Mystery Shopper by implementing action plans based on feedback

• Trains and coaches on selling and service

Training & Development

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

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