Back
Permanent
Mexico City
Mexico City
Training & Education
Full - Time
03-Sep-2024

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

 

Before starting … How do our recruitment process look like?

 

1°/ After applying to the offer by filling in your CV information.

2°/ If your CV is selected, you will be invited for an Exploratory Recruitment Interview (individual one). The recruiter you will meet with will be getting to know you better, understand who you are and what are your professional aspirations.

3°/ Finally, if the exploratory interview is positive, you will get an interview with the HRBP and the Hiring Manager! 

 

A Day In The Life:

 

As a  Field Coach you must be self-motivated, proactive and able to work on your own initiative. Your responsibilities will be: 


  

Who You Are:


Rolls-out global or customized training programs for each store and/or staff member, in cooperation with the retail business manager or retail director/Head of Retail and Area Manager, which can include 1:1, digital, POS training:

• Develops beauty adviser knowledge and competencies in one to one using coaching approaches 

• Supports new BAs in on boarding phase 

• Animates a community of BA to foster learning 

• Participates to learning material /tools design and adaptation 

• Impersonates and transmits the values of the brand and service attitude 

• Stays up to date with competition knowledge ( products, learning methods, services, innovations) 

• Masters POS system, system affinity and experience


- Contributes to sell out & retail efficiency

• Follows up ROI of learning actions vs sell out and build on going improvement 

• Monitors budgets. 

• Directly contributes to the POS selling activity during peak periods 

• Contributes to improve sell out, providing regular feedbacks to Retail management teams


EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE 

• Master brand identity and knows sense of purpose 

• Masters fundamental knowledge : products, categories, gestures, sales and service 

• Master competition, market, clients, and trends knowledge 


DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION 

• Elaborates service & retail education plans aligned with business priorities 

• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience 

• Pilots & monitors Retail Education's Efficiency DESIGNS,TRANSMITS & EMPOWER 

• Designs appropriate learning solutions for Customer Experience 

• Delivers & transmits Education Contents 

• Provides personalized follow-up & coaching 

• Animates learning communities with passion 


ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 

• Fosters empathy 

• Knows customer profiles & transmits customer centricity 

• Continuously elevates services standards and POS execution according to brand specificities



 


            We Offer:

  • Protection: Protection for our employees (Medical & Health Insurance, Pension Plan and Flex Benefits)
  • Health: Taking care of your physical and mental well-being (Employee Assistance Program, Medicall Home, Gym, Wellness Program, Health Day)
  • Balance: Improve your level of personal and work life (Vacations, Personal Days, Flexibility, Friday Schedules and more…)
  • Workplace: More efficient and pleasant work (Parking and Corporate Cantine)
  • Encouraging your Development: Learning Platform & Portfolio, International Mobility
  • Supporting your Financial Health: Cash & Savings fund, tickets restaurant, Discount on L’Oréal Product and Bonuses

 

 

 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

. Application closed
  • You can apply to up to three jobs within a rolling 30-day window.
  • You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
  • Please visit "Your Application Space" to see the jobs you have already applied to.
  • Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.