Shanghai
Supply Chain
Full - Time
31-Mar-2022

Within a Group Strategic project, with ambition of transforming our End to End value chain, harmonizing our way of working, and building a single global IT backbone system, we are looking for a Customer Care Project Manager within O2C (Order-to-Cash) Business Process Area to lead the transformation of Customer Care and Credit management for North Asia.

The O2C Customer Care Project Manager is responsible for delivering in the zone harmonized processes, that respect global standards. He/She develops the right strategies to deliver the Order To Cash vision by animating, coordinating, aligning, and prioritizing the O2C process roll-out.

Key Job Accountabilities 

  • Ensure the alignment between O2C global team and North ASIA/China related to Customer Care
    • Regular alignment with Customer Care Program Director and Global & Local commerce community
    • Regular exchange with Country Customer Care stakeholders to facilitate roadmaps, priorities and dependencies alignment
  • Arbitrate key decisions related to Customer Care design orientations and project management
    • Solve questions and arbitrage of Customer Care process in O2C
    • Submit arbitrations to the Zone Program Management Committee if needed.
  • Support & control the overall deployment of the new Customer Care O2C processes
    • Pilot implementation of O2C Customer Care processes in coordination with Readiness project Team and the countries
    • Support country/entities deployments progress
  • , in coordination with the project Head of Change Management and project Zone HR/Change Lead
    • Change agent for the zone O2C stakeholders
    • Manage the O2C organizational effectiveness in North ASIA/China

Job Requirements: 

  • Solid Business background in Order-to-Cash functions, with End-to-End competencies, covering Customer Care as key function, but also transversally Commercial Finance, and Sales Administration
  • Established managerial and project management experiences as Customer Care Lead. Experiences in strategic transformation program as Key user is preferred
  • Leadership, process oriented, strong drive of changes in a complex and cross-cultures environment
  • Good Knowledge of SAP SD module is mandatory, experience in SAP S/4HANA is preferred

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