Johannesburg
Operations
Full - Time
08-Oct-2021
                                                                                                          L’ORÉAL WOODMEAD - OPERATIONS & SUPPLY CHAIN
Job: Customer Care Exports Co-Ordinator
Reports to: Customer Care Supervisor

KEY JOB ACCOUNTABILITIES:

Be the customer centric supply chain within Customer Care by ensuring the perfect order cycle approach to reduce waste and complexities in the Order To - Cash flow

  • Establish a personalized relationship with the customer in order to optimize the service level.
  • Proactively ensure order processing and follow-up until the delivery.
  • Efficiently answer to the customer requirements (deadlines, shortages, information, disputes)
  • Record, analyze and follow up the disputes situations (complains, deductions, returns etc.) in collaboration with the Credit Management, Sales, Controlling and the Physical Distribution Teams
  • Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.
  • Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
  • Be responsible for the customer accounts clarity (clearing of accounts)
  • Proactively communicate the customer hierarchy challenges and put corrective actions to resolve
  • Participate in the training of new collaborators and transfer his/her knowledge and know-how of the job.
  • Participate in Customer Care improvement initiative and projects
  • Management of stock reservations in line with the Supply Chain Managers’ guidance

TECHNICAL & PROFESSIONAL COMPETENCIES:
CUSTOMER CENTRIC AND CONSUMER ORIENTE
  • Fosters a demand-driven Supply Chain with service as a priority
  • Brings added value to the customer and the consumer

TECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED:
CONTROLS RISKS AND OPERATES RESPONSIBILY
  • Masters our Quality, EHS, Finance & Supply Chain standards
  • Integrates external regulations linked to his activity

OPERATIONAL EXCELLENCE AND AGILITY
  • Optimizes information, physical & financial flows along the whole Supply Chain
  • Uses business data for continuous improvement
  • Improves flexibility, reactivity, and reliability
  • Masters costs along the Supply Chain

NURTURES THE PIONEERING SPIRIT
  • Anticipates business activity and acts proactively
  • Deepens the position of the Supply Chain within the business

IS CUSTOMER ORIENTED
  • Fosters a demand-driven Supply Chain with service as a priority
  • Brings added value to the customer
  • Is focused on the Consumer

EDUCATION / EXPERIENCE / PERSONAL COMPETENCIES:
  • Minimum of 3 years working experience in Supply Chain
  • Customer Care Exports Operations Environment
  • B Com Degree in Supply Chain or Equivalent
  • MS Office
  • SAP
  • Analytics Skills
  • Excellent communication skills
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