Hand in Hand with La Roche-Posay – L'Oréal Operations

Introduction: In this video, key team members from L'Oréal Operations, Research & Innovation, and Brand Development—including Alexandra Reni-Catherine, General Manager at La Roche-Posay—speak from modern office spaces, formulation laboratories, automated factories, and global logistics hubs. They provide an end-to-end look into how cross-functional collaboration, technical expertise, and international agility bring La Roche-Posay's dermatological skincare products from initial concept to consumers worldwide.

[Soft, inspiring background music starts]
[Visual / On-screen text: L'ORÉAL OPERATIONS PRESENTS]
[Visual / On-screen text: HAND IN HAND]
[Visual: Montage of different team members seated in modern armchairs in front of a wooden-slat partition backdrop]

Alexandra Reni-Catherine (General Manager, La Roche-Posay): Operations roles are the backbone of the La Roche-Posay brand.

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): Our objective is to transform an idea into a real product in stores.

Henri Cloest (Production Unit Director): There's a very strong commitment from all teams at La Roche-Posay. A passion for what people do, on a daily basis.

[Visual: Gautier Adam gesturing enthusiastically while speaking]

Gautier Adam (Supply Manager): It's very much a collective effort.

[Visual: Jennifer Caco speaking in an office setting]

Jennifer Caco (North American Development): By working hand in hand with our teams in Europe, we maintain the quality and identity of the brand.

Henri Cloest (Production Unit Director): We are a global team around the La Roche-Posay brand.

[Visual / On-screen text: HAND IN HAND WITH LA ROCHE-POSAY LABORATOIRE DERMATOLOGIQUE]

[Visual / On-screen text lower-third: ALEXANDRA RENI-CATHERINE – General Manager, La Roche-Posay]

Alexandra Reni-Catherine (General Manager, La Roche-Posay): Today, La Roche-Posay is 50 years old. Number one worldwide in dermo-cosmetic care, number three in skincare across all channels, it is also and above all the brand that's the most recommended by dermatologists. This success, we owe it to the hand-in-hand collaboration between La Roche-Posay teams and the Operations teams, alongside Research and Innovation.

[Visual / On-screen text lower-third: ELSA OVTCHINNIKOFF – Brand Development Manager, La Roche-Posay]

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): Bringing our projects to life is a truly collective adventure. We could not do it without each other. To produce, we need a factory...

[Visual / On-screen badge: DEVELOPMENT | Operations]
[Visual: Automated manufacturing line running at high speed with blue packaging, followed by team members collaborating at computer workstations]

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): ...suppliers, buyers, packagers, logistics to distribute products...

[Visual: A warehouse forklift moving pallets inside a clean logistics facility labeled 'La Roche-Posay Laboratoire Dermatologique']

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): ...and of course, a beautiful formula developed by the Research and Innovation team.

[Visual: Laboratory scientists wearing white lab coats and protective safety glasses carefully testing and spreading product samples on glass plates]

Chloé Delaunay (Head of Development Laboratory, La Roche-Posay): On a daily basis, our job with my team is to develop, create, innovate new products for the brand...

[Visual / On-screen text lower-third: CHLOÉ DELAUNAY – Head of Development Laboratory, La Roche-Posay]

Chloé Delaunay (Head of Development Laboratory, La Roche-Posay): ...but also to continue supporting our existing portfolio. And we work with Operations in France...

[Visual / On-screen badge: LABORATORY | Research & Innovation]

Chloé Delaunay (Head of Development Laboratory, La Roche-Posay): ...but also with Operations across the world, to fine-tune all the specifics needed for each of our products, so they always maintain the same quality.

[Visual: Scientists in white coats inspecting small glass sample jars labeled La Roche-Posay and applying texture samples directly onto skin to test absorption and feel]

Chloé Delaunay (Head of Development Laboratory, La Roche-Posay): We can formulate up to 120 tests before finalising the formula we need and that meets all our consumers' needs.

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): Throughout the life of a project, many things will evolve: formula, packaging... But what rarely changes is the launch date.

[Visual: Development team members reviewing project timelines, gantt charts, and product milestones on dual computer monitors in an open office]

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): Our role as the Development team is to make sure we find solutions to meet this deadline, whatever happens.

[Visual: Two laboratory researchers in protective eyewear smiling while examining a product formula together]

Shiyamila Sivalingan (Pilot Engineer): Our service is like a mini-factory...

[Visual / On-screen text lower-third: SHIYAMILA SIVALINGAN – Pilot Engineer]

Shiyamila Sivalingan (Pilot Engineer): ...and our goal is to find solutions to launch formulas that are winning, in terms of quality and performance too...

[Visual / On-screen badge: PILOT | Operations]
[Visual: Close-up of a laboratory spatula smoothing a thick white cream onto a testing board to assess viscosity and texture]

Shiyamila Sivalingan (Pilot Engineer): ...to go from the lab scale to factory scale.

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): The La Roche-Posay brand has evolved a lot over the past few years. Its formulas are still at the heart of its success. It's also looking into becoming more desirable and attractive for our consumers...

[Visual: Reviewing printed flat-pack carton artwork for Hyalu B5 skincare boxes on a work table, followed by digital 3D container mockups on a workstation]

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): ...including through our packaging and the décor we can offer. The role of the Décor development team is to advise our Marketing team on technologies or suppliers who can make our product as attractive as possible.

[Visual: Product lineup display showing various La Roche-Posay products: Cicaplast Baume B5+, Anthelios UVmune 400 50+, and Hyalu B5 Serum]
[Visual: Designer sketching pump packaging designs with markers, transitioning into 3D CAD modeling software and detailed technical blueprint schematics]

Emilie Coffy (Packaging Engineer): We transform a marketing brief, a mock-up, into a marketable product.

[Visual / On-screen text lower-third: EMILIE COFFY – Packaging Engineer]

Emilie Coffy (Packaging Engineer): We are going to think about the way we design our product to get the right click, the right airtightness...

[Visual: Cross-functional team gathered around a table testing bottle caps, dropper assemblies, and airtight sealed pouches in a quality chamber]
[Visual / On-screen badge: PACKAGING | Operations]

Emilie Coffy (Packaging Engineer): ...and, at the same time, make a product that looks nice, with a cap that's well aligned with the bottle, for example. So we connect all the different technical teams across the Group to release a product that will work for everyone.

[Visual: Team members comparing blue pump components against Pantone color swatches and color fan guides]

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): Both areas of expertise—product development and colour & artwork development—are responsible for transforming the brief in terms of quality, costs, and timing.

[Visual: Alejandra Duque walking through an office hallway lined with campaign posters and talking on the phone at her desk]

Alejandra Duque (Packaging and Contract Manufacturing Buyer): I don't just negotiate prices, but also quality, lead times, and the supplier's ability to be agile and meet all our needs.

[Visual / On-screen text lower-third: ALEJANDRA DUQUE – Packaging and contract manufacturing buyer]
[Visual / On-screen badge: SOURCING | Operations]
[Visual: Alejandra discussing product packaging prototypes with colleagues in the office]

Alejandra Duque (Packaging and Contract Manufacturing Buyer): I act as a bridge between internal teams—Development, Packaging, the factory—and our supplier. The goal is to create a win-win relationship, working hand in hand with our suppliers to build a long-lasting collaboration.

[Visual: Automated production machinery filling and labeling bright blue La Roche-Posay Lipikar and Effaclar cleanser bottles moving along conveyor belts]
[Visual: Hands holding and inspecting a finished La Roche-Posay cream bottle]

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): Once the product definition is finalised, in Development we oversee the execution, working with external partners, packaging suppliers, contractors, and with the factory responsible for the launch.

[Visual: Aerial outdoor view of the La Roche-Posay manufacturing plant surrounded by green trees with bright sunlight]
[Visual / On-screen text on building facade: LA ROCHE-POSAY LABORATOIRE DERMATOLOGIQUE]
[Visual: Henri Cloest in protective coat and hairnet walking through the factory corridor talking with a colleague]

Henri Cloest (Production Unit Director): La Roche-Posay products are made in this historical factory.

[Visual / On-screen text lower-third: HENRI CLOEST – Production Unit Director]

Henri Cloest (Production Unit Director): On a daily basis, we transform raw materials into formulas. Then, we package these formulas in La Roche-Posay packaging.

[Visual: Industrial bulk mixing tanks blending raw ingredients into smooth emulsions, followed by automated tubes being filled on the packaging line]
[Visual / On-screen badge: PLANT | Operations]

Djemila Deletang (Production Line Manager): Packaging is a key step in the production of our products.

[Visual / On-screen text lower-third: DJEMILA DELETANG – Production Line Manager]

Djemila Deletang (Production Line Manager): La Roche-Posay is a meaningful brand, and that's what motivates our teams and their involvement and commitment, and reflects the values we share with them.

[Visual: Production line high-speed capping and sorting of Effaclar Duo+ treatments]

Henri Cloest (Production Unit Director): You might think the factory is at the end of the chain, but it's actually involved much earlier in the process. When we ship products to our clients, we send millions across the world—in the end, it's the result of everyone's work.

[Visual: Production operators monitoring bottling lines, followed by automated robotic arms sorting and stacking cartons onto pallets]

Henri Cloest (Production Unit Director): We are all closely connected, working hand in hand to bring millions of products to life week after week, month after month.

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): We're also responsible for presenting the very first units produced and approved by Quality to Marketing.

[Visual: Quality control technician wearing a mask, beard cover, and protective gear meticulously testing product seal integrity and applying formula texture onto a surface]

Elsa Ovtchinnikoff (Brand Development Manager, La Roche-Posay): Once these sales authorisations are validated, Supply Chain can launch shipments to all countries participating in the launch.

[Visual / On-screen text lower-third: GAUTIER ADAM – Supply Manager]
[Visual: Open-plan office with employees monitoring supply chain analytics, forecasts, and stock volume allocation dashboards]

Gautier Adam (Supply Manager): At the Supply Chain level, we manage volume allocation to ensure we can supply our clients with the right stock. But from a more structural perspective, we also need to make sure our production capacities are solid, so we can sustainably support the brand's growth.

[Visual / On-screen badge: SUPPLY | Operations]
[Visual: Massive warehouse facility with tall pallet racks; an inventory scanning drone labeled 'L'Oréal EYE SEE' flies autonomously along the aisles]

Gautier Adam (Supply Manager): Supply Chain doesn't work alone. This is a truly collective effort. We are supported by an ecosystem of partners, suppliers, helping us be more innovative, creative, constantly pushing our boundaries. La Roche-Posay has also expanded its production internationally, with sites in France and now also around the world: in China, in the United States, in Brazil.

[Visual: Large international container cargo ship at port, loading colourful freight containers onto transport trucks]
[Visual / On-screen text lower-third: JENNIFER CACO – North American Development]

Jennifer Caco (North American Development): Over the past few years, we've seen tremendous growth on the brand. The US is a vast market, so we needed to provide a solution for local agility. We have two L'Oréal factories in the US that support the manufacturing of La Roche-Posay.

[Visual / On-screen badge: DEVELOPMENT | Operations]
[Visual: Aerial view of a logistics transport truck traveling down a scenic countryside highway surrounded by green forest]

Jennifer Caco (North American Development): By moving production from France to the US, we are able to now improve our lead times, reduce logistical complexities, and overall have speed, resilience, while keeping quality at the heart of everything we do.

[Visual / On-screen text: DAILY UV PROTECTION]
[Visual / On-screen text: AS LIGHT AS AIR]
[Visual: Commercial product visuals showcasing Anthelios UVmune 400 sunscreen and Hyalu B5 Suractivated Serum dropper]

Jennifer Caco (North American Development): We're one global community, so we want to make sure that even if the products are produced in Europe or in the US, our consumers are receiving that same product that they know and love.

[Visual / On-screen text: LA ROCHE-POSAY LABORATOIRE DERMATOLOGIQUE – HYALU B5 SURACTIVATED SERUM]
[Visual / On-screen text: Beyond Impact]

Alexandra Reni-Catherine (General Manager, La Roche-Posay): Beyond the impact and operational excellence, it is above all a story of people, humans who are passionate and committed to provide the best care for patients. Today we know that skin conditions affect more than 2 billion people worldwide, and I think this is what drives and motivates our teams to give their best every day.

[Visual: Quick portrait montage of the featured speakers—Djemila Deletang, Emilie Coffy, Elsa Ovtchinnikoff, Gautier Adam, Henri Cloest, and Jennifer Caco—smiling warmly]
[Visual / On-screen text: L'ORÉAL OPERATIONS]
[Uplifting music fades out]