Manager - TikTokShop Performance Insights
New York, United States
Own the business, not just the sale.
Commercial roles here go far beyond a standard sales pitch. You will operate in a true O+O (Offline + Online) environment, connecting physical shelves with digital carts across everything from mass market to luxury boutiques and social commerce. The expectations are high: you will negotiate directly with major retailers, take early ownership of your strategy, and manage a real P&L (Profit and Loss). If you want to build sharp omnichannel skills and see your decisions directly impact how the world buys our iconic brands, this is where you do it.
Skills you'll sharpen here
- Business opportunities identification
- P&L management
- Sustainable business model design
- Negotiation
- Activation excellence
- Omnichannel experience design
As well as these, L'Oréal employees are upksilled in AI fluency, data fluency, and critical thinking.
How we do business?
-
You won’t be boxed into a single channel.
You’ll navigate a massive Offline plus Online (O+O) ecosystem, from mass retail and pharmacies to luxury boutiques and e-commerce, working alongside Marketing to connect physical shelves to digital carts..
-
Expect early ownership and a steep learning curve.
You won’t sit on the sidelines. You will manage real budgets, drive live negotiations, and deliver immediate business impact. To back you up, our Commerce University will arm you with the exact omnichannel skills needed to thrive here.
Manager - TikTokShop Performance Insights
New York, New York, United States
Job Title: Manager, Performance Analytics (TikTok Shop)
Division: CDMO - USA
Location: New York, NY (10 Hudson Yards) – Hybrid policy (min 3 days in office)
Reports To: AVP, Social Commerce MultiDiv
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility, to satisfy beauty needs and desires in their infinite diversity.
The Corporate Digital and Marketing Office (CDMO) puts the consumer at the heart of L’Oréal’s business and drives digital innovation. CDMO delivers the best consumer experiences, develops new marketing models, and builds digital capabilities to futureproof the Group’s business.
At L’Oréal, our Digital team is at the center of the company’s digital transformation. We are determined to be pioneers in the new beauty tech world. By incorporating digital into everything we do, we are creating better relationships with consumers. When beauty and tech collide, the impossible can happen. Come join our dynamic team!
What You Will Do
The Manager, Performance Analytics TikTok Shop is a key operational contributor to our creator engagement ecosystem.. In this role, you will be at the intersection of beauty, data science, and content strategy. You will own the analytical framework that powers our TikTok ecosystem—transforming performance data + inputs, competitive intelligence, and cutting-edge content scoring metrics into actionable insights for our brand divisions and operations teams.
If you live and breathe TikTok trends, love building standardized dashboards, and know how to translate video performance metrics into creative briefings that scale, this is your opportunity to shape the future of beauty marketing.
Key Responsibilities
Ongoing Performance Dashboarding & Division Alignment
- Standardize Reporting: Establish and maintain standardized weekly performance reporting frameworks across all L’Oréal US divisions to track core growth drivers.
- Input-Driven Planning: Monitor and analyze key operational inputs—including video volume, sample quantities, and creator tier utilization—to evaluate ROI and optimize resource allocation.
- Cross-Functional Collaboration: Partner closely with divisions to deliver clear, data-backed insights that guide ongoing campaign planning and budget distribution.
Deployment of Content Quality Scorecarding & Competitive Intelligence
- New Tool Rollout: Lead the operational deployment of advanced content-scraping technology capable of analyzing and scoring 500K+ TikTok videos.
- Competitive Benchmarking + Best practices: Leverage content scoring data to benchmark L’Oréal brands against competitors, identifying market gaps, share-of-voice opportunities, and emerging white spaces. Utilize scorecard insights to refine our content approach, highlighting what creative elements successfully drive engagement and conversion.
Weekly Product & Content Trends
- Equip Teams with What's Trending : Translate trend data and content performance patterns into clear, actionable recommendations for internal content operations and assortment recommendations
- Bullet Agile Content Feedback Loop: Bridge the gap between data analytics and creative execution by providing real-time recommendations on audio, hooks, formats, and product placement.
HOW
You will be expected to work across the 4 Divisions, reconciling with the Social Listening team and category leads in CMI. In your role you will also be expected to augment your learnings with the Global perspective and socialize those with the local US Tik Tok Shop Market teams. You will be come THE tik Tok Shop navigator champion and expert encouraging all divisions to leverage this tool across their businesses and conveying opportunities to Global for tool improvements.
WHAT WE ARE LOOKING FOR
Bachelor's degree required.
2 to 4 years of hands-on experience in digital analytics, social media data analysis, marketing intelligence, or creator strategy (ideally within beauty, fashion, retail, or a fast-paced agency environment).
Experience with Dashboarding & Visualization: Advanced proficiency in building and maintaining automated performance dashboards using tools like Tableau, Looker, Power BI, or Google Looker Studio.
Processing & Management: Strong command of Advanced Excel (or SQL or Python proficiency is a strong plus) for managing large-scale data extraction and processing.
Big Data & Scraping Technologies: Familiarity with social listening, scraping, or sentiment-analysis platforms used to process massive volumes of unstructured content data (e.g., handling datasets of 500K+ videos).
Ecommerce Analytics Experience: Understanding of operating in an algorithmic environment, translate, proven ability to run category analyses, track competitor share-of-voice, and identify white spaces in product marketing
Agile Stakeholder Management: Experience partnering seamlessly across brand marketing divisions, media teams, and product operations under tight, fast-moving timelines
As an integral part of our culture at L'Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L'Oréal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
Additional Benefits Information As Follows:
- Salary Range: $98,400 - $140,200. The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [accommodations email per TA template]. If you need assistance to accommodate a disability, you may request an accommodation at any time.
- Reference number: 260772
- Location: New York, United States
- Date posted: 11/10/2026
- Employment type: Full-time
- Professional field: Digital Marketing
- Type of contract: Permanent
- E-Commerce
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What our people say
Commerce here moves fast, but you have total autonomy. You can go deep as an RGM expert or go broad across divisions and business models. You build the path you want.
Adam, Chief Growth Officer - Luxe, SAPMENA
What we bring to the table
Please note: The exact benefits can vary depending on your country.
-
A Competitive Salary to Secure Your Talent
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
-
Your Health & Well-being First
You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
-
Unlock Your Potential
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
-
Flexibility for a Balanced Life
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
-
The Ultimate L'Oréal Experience
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
-
Thriving Community
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.
Think you’d be a great fit? We’d love to see you apply.
You have not seen any jobs yet.
You have no saved jobs.
