Manager – Strategic Broker Network
New York, United States
Own the business, not just the sale.
Commercial roles here go far beyond a standard sales pitch. You will operate in a true O+O (Offline + Online) environment, connecting physical shelves with digital carts across everything from mass market to luxury boutiques and social commerce. The expectations are high: you will negotiate directly with major retailers, take early ownership of your strategy, and manage a real P&L (Profit and Loss). If you want to build sharp omnichannel skills and see your decisions directly impact how the world buys our iconic brands, this is where you do it.
Skills you'll sharpen here
- Business opportunities identification
- P&L management
- Sustainable business model design
- Negotiation
- Activation excellence
- Omnichannel experience design
As well as these, L'Oréal employees are upksilled in AI fluency, data fluency, and critical thinking.
How we do business?
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You won’t be boxed into a single channel.
You’ll navigate a massive Offline plus Online (O+O) ecosystem, from mass retail and pharmacies to luxury boutiques and e-commerce, working alongside Marketing to connect physical shelves to digital carts..
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Expect early ownership and a steep learning curve.
You won’t sit on the sidelines. You will manage real budgets, drive live negotiations, and deliver immediate business impact. To back you up, our Commerce University will arm you with the exact omnichannel skills needed to thrive here.
Manager – Strategic Broker Network
New York, New York, United States
Job Title: Manager – Strategic Broker Network
Division: Consumer Products Division (CPD)
Location: New York, NY – 10 Hudson Yards (or Chicago)
Reports To: Customer Team Lead-Strategic Broker Network
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.
What Will You Do:
The Account Manager (Broker) is a unique role that provides an individual with the opportunity to be a business owner as well as a key contributor to the total Strategic Broker Network sales team. The experience gained within this role is vast, including customer facing experience across multiple accounts within the Food channel (all brands/all categories), team leadership with MPG Broker sales team, and exposure across multiple functions within the internal organization. In this unique role, your work will range from direct account management, strategizing and developing business recommendations with the MPG broker team, presentations to customers, to working collaboratively with cross-functional teams (BAL, Finance, CatDev, Retail Ops, Sales Ops).
Mission and defining characteristics
- Responsible for the execution of account strategy and overall retail account management to lead full execution and optimization of sales fundamentals. Proactively build profitability, drive and deliver gross and net budgets, and grow market share.
- Leverage entrepreneurial spirit to ideate, develop & implement customer strategy while consistently integrating latest trends and insights to modify as needed for Food channel acceleration.
- Category ownership and expert for the full CPD Brand portfolio.
- Partner with and guide MPG Brokers Sales Team to manage retail accounts, develop selling stories and presentations, and optimize reporting.
- Member of CPD Broker Sales team.
Main tasks
Customer Developer, Relationship Builder & Entrepreneur
- Drive a customer-centric omnichannel approach and build a strong relationship with all relevant stakeholders across multiple accounts, all L’Oreal categories.
- Analyze and define business opportunities and growth levers relevant to the accounts and customers, while also identifying scalable opportunities to implement across the channel. Selling is data and shopper focused.
- Develop and negotiate JBPs with buyers, within key accounts.
Category Owner & Support
- Drive category strategy and collaborate with Brand Activation team with respect to what is needed to win in Food, by category, in alignment with Brand priorities.
Team Manager
- Drive the business as customer leader, by collaborating with multifunctional team and animating peer functions: MPG Broker sales team, BAL, customer service/supply chain, finance, category development, analytics, Pep, Customer Marketing, Sales Ops, etc.
- Help develop new team members.
Results Driver & Contributor
- Lead with an achievement-oriented mindset
- Win dollar share of category with best-in-class brand growth
- Build and achieve the customer plan and results, by category
- Track sales and forecasting and proactively derive actions to address gaps and opportunities
Main interfaces
- Customer Team Lead
- Account Team members: MPG Broker Team, Sales Analytics Lead, Broker Business Developer, Customer Marketing, Account Sales Lead Counterparts
- Brand Activation
- Category Strategy & Development
- Centralized + Support field teams: Brand, Commercial Finance, Operations and Supply
Qualifications/experience:
- 4+ years’ experience in commercial - customer-facing and internal brand strategy experience preferred
- College Degree required; Masters is a plus
- Strong knowledge of customer strategy and key levers as well as competitors
- Deep knowledge of beauty and personal care
- Ability to create an account specific selling story by utilizing a combination of syndicated data, POS and internal shipment information
- Effective Negotiator
- Strong ability to build trusting relationships with cross functional partners and with client
- Innovate in a collaborative manner
- Self-motivated, results and solution oriented, strategic thinker
- Superior time management, project management and prioritization skills
- Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
What’s In It For You:
- Salary Range: (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package(Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.
- Reference number: 259281
- Location: New York, United States
- Date posted: 10/28/2026
- Employment type: Full-time
- Professional field: Commerce
- Type of contract: Permanent
- Account Management
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What our people say
Commerce here moves fast, but you have total autonomy. You can go deep as an RGM expert or go broad across divisions and business models. You build the path you want.
Adam, Chief Growth Officer - Luxe, SAPMENA
What we bring to the table
Please note: The exact benefits can vary depending on your country.
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A Competitive Salary to Secure Your Talent
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
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Your Health & Well-being First
You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
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Unlock Your Potential
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
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Flexibility for a Balanced Life
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
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The Ultimate L'Oréal Experience
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
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Thriving Community
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.
Think you’d be a great fit? We’d love to see you apply.
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