Director, Customer Supply Chain, Luxury Division
New York, United States
The engine behind the beauty.
Getting 7 billion products to 150 countries is a complex puzzle. You won’t just be tracking shipments. You’ll be working with real-time forecasting, AI inventory systems, and automated warehouses across 180 global sites. Your focus? Moving products through 8 distribution channels efficiently, while figuring out how to strip carbon out of the entire process. It’s highly technical, the pace is fast, and the expectations are high. If you like solving real operational problems at scale, you'll fit right in.
Skills you'll sharpen here
- Global problem-solving
- Data-driven decision making
- Cross-functional collaboration
- Sustainable practices
- Agile project management
- Leadership & influence
As well as these, L'Oréal employees are upksilled in AI fluency, data fluency, and critical thinking.
Inside the operation
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You’ll work in a fast-paced
'test and learn' environment where you are empowered to make high-stakes decisions in real time. We celebrate entrepreneurship, and agility is how we navigate the market.
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You won't just manage flows - you’ll pioneer the future of distribution.
Expect to work with AI, Big Data, and advanced robotics to build a predictive, ultra-connected supply chain.
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Your mission is dual:
drive economic performance while taking radical environmental responsibility. From running carbon-neutral warehouses to designing sustainable packaging loops, you’ll actively reduce our planetary footprint.
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You’ll accelerate your career with a global leader in supply chain sophistication.
We consistently rank in the Gartner Top 10 worldwide for our innovation and operational mastery.
Director, Customer Supply Chain, Luxury Division
New York, New York, United States
Job Title: Director, Customer Supply Chain, Luxury Division
Location: NYC - 10 Hudson Yards
Who We Are:
At L’Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing products globally. Within North America Indirect Sourcing, the Content & Creation team manages key agency ecosystems, production/post-production services, marketing technologies, and emerging GenAI applications to support L’Oréal USA’s portfolio of iconic brands.
What You Will Do:
As the Director of Customer Supply Chain, you will have responsibility for Retail Supply Chain strategic customers, oversight of free-standing store channel and consignment inventory channel allocation strategies. They will own key data analytics for Retail Supply Chain and interface with leaders within the customer organization, commercial organization, Supply Chain and Finance. The strategic objective of the role will be to optimize the flow of qualitative and quantitative information between L’Oréal Luxe and its retailers/retail channel management to improve planning and forecasting processes and making recommendations to the customer with regard to its supply chain processes (strategic collaboration, long term plan alignments, JBP support, sell-in/sell-out analytics, stock in trade insights, service, on shelf availability and general end-to-end Supply Chain collaboration)
- Own stock in trade, on shelf availability and service metrics for assigned retailer/channels in order to provide recommendations regarding business tactics and vendor/retailer performance.
- Support transverse reporting/analytics for Retail Supply Chain
- Ability to lead cross functional onboarding of new channel, customer distribution and RSC initiatives.
- Oversight of FSS channel allocation/replenishment activity including monitoring of inventory levels, allocation strategy in coordination with channel Marketing and Sales leads.
- Act as a liaison between the Sales and Operations, Retail Supply Chain and upstream Operations, L’Oréal Luxe Supply Chain and Retailer supply chain.
- Determine and implement priority of logistical initiatives with Retailers. Quantify business benefits and help drive efficiencies.
- Develop customized strategies providing high customer service levels and reduced cost and long-term business value.
- Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps / misses and planning remediation and recurrence prevention.
- Participate and/or lead Logistics meetings with assigned accounts in person or via conference call.
- Facilitate monthly KPI cross-functional team meetings with DC, Customer Service; Transportation and Deduction Resolution.
- Publish reports to insure initiatives and executions are progressing as planned.
- Evaluate and implement new initiatives requested by key account(s).
- Involved in special projects in order to provide cost analysis and recommendations for continuous improvements (i.e., returns, replenishment, launches).
- Presents divisional initiatives to customer and ensures timely execution of projects.
- Performs employee evaluations and fosters employee development.
- Develop and maintain strong business partnership with Sales, Demand Planning, Category management and the retailer.
- Drive improved on time and fill rate performance, optimized inventory positions, help business short-term decisions and drive excellent on-shelf availability.
- Support the development and execution of a vision for Supply Chain collaboration with critical retailers.
- Ensure added value to the S&OP process, helping drive bottom up customer forecast provision via Sales leadership into the National Demand Plan, in collaboration with the US Planning team, into the Exec S&OP process.
- Communicate effectively both internally and externally regarding issues and initiatives, building a collaborative environment where information is shared efficiently and effectively.
- Oversee a three-pronged coordination:
- End-to-End L’Oréal Operations to Luxe Retailer Supply Chain
- L’Oréal Luxe Retail Supply Chain to L’Oréal Luxe Commercial teams.
- L’Oréal Luxe Supply Chain to the Retailer or consignee Supply Chain
- Normal expected travel is 15%- (Retailer field offices, actual retailer locations, L’Oréal and customer distribution facilities).
What We Are Looking For:
- BS degree in Supply Chain, Business, Finance, Engineering or related field
- Minimum 5+ years of experience in CPG Supply Chain with 2+ years of replenishment/retail supply chain experience
- Excellent communication skills; ability to communicate with internal and external senior management and influencing skills at senior management level
- Customer facing supply chain experience is necessary.
- Retail replenishment analytical experience required.
- Excellent analytical/data analysis skills; proven ability to structure and conduct advanced supply chain analyses with particular emphasis on customer collaboration.
- Ideally, this executive will have experience in broader supply chain functions and be well-versed in driving change through collaboration of these functions with the commercial organization.
- Demonstrated experience engaging and leading teams while actively developing a pipeline of talent is critical.
- Strategic Planning/implementation/analytical and problem-solving skills
- Influencing skills at senior management level
- Proficient knowledge of demand planning and supply planning systems/tools
- Proven capacity of bringing new ideas and mobilize teams to improve their practices
- Able to manage indirect and functional relationships
- Outstanding data management skills. Expert level in Microsoft Office suite applications and experience with
What’s In It For You
- Salary Range: $147,100 - $213,300 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
- Reference number: 258521
- Location: New York, United States
- Date posted: 11/03/2026
- Employment type: Full-time
- Professional field: Operations
- Type of contract: Permanent
- Omnichannel Customer SC
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)Related content
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How we reached 100% Renewable Energy
With commitment and resilience, site by site, our teams transitioned all of our operating offices, factories, research centres, stores and distribution centres world wide to renewable energy in 2025. This shows what can be achieved within our own footprint and is a major milestone for our teams, creating momentum for what comes next in our sustainability journey.
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Gartner Announces 2026 Rankings of the Global Supply Chain Top 25
Gartner has released its 2026 Global Supply Chain Top 25 rankings, once again recognizing L'Oréal as a world-class leader for its operational excellence and commitment to building a resilient, sustainable, and consumer-centric supply chain.
What our people say
Supply Chain doesn’t work alone..We are supported by an ecosystem of partners, suppliers helping us be more innovation, creative, constantly pushing our boundaries.
Gauthier - S&OP manager, La Roche-Posay
What we bring to the table
Please note: The exact benefits can vary depending on your country.
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A Competitive Salary to Secure Your Talent
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
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Your Health & Well-being First
You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
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Unlock Your Potential
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
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Flexibility for a Balanced Life
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
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The Ultimate L'Oréal Experience
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
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Thriving Community
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.
Think you’d be a great fit? We’d love to see you apply.
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