Customer Care Lead
Cuautitlán Izcalli, Mexico
The engine behind the beauty.
Getting 7 billion products to 150 countries is a complex puzzle. You won’t just be tracking shipments. You’ll be working with real-time forecasting, AI inventory systems, and automated warehouses across 180 global sites. Your focus? Moving products through 8 distribution channels efficiently, while figuring out how to strip carbon out of the entire process. It’s highly technical, the pace is fast, and the expectations are high. If you like solving real operational problems at scale, you'll fit right in.
Skills you'll sharpen here
- Global problem-solving
- Data-driven decision making
- Cross-functional collaboration
- Sustainable practices
- Agile project management
- Leadership & influence
As well as these, L'Oréal employees are upksilled in AI fluency, data fluency, and critical thinking.
Inside the operation
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You’ll work in a fast-paced
'test and learn' environment where you are empowered to make high-stakes decisions in real time. We celebrate entrepreneurship, and agility is how we navigate the market.
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You won't just manage flows - you’ll pioneer the future of distribution.
Expect to work with AI, Big Data, and advanced robotics to build a predictive, ultra-connected supply chain.
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Your mission is dual:
drive economic performance while taking radical environmental responsibility. From running carbon-neutral warehouses to designing sustainable packaging loops, you’ll actively reduce our planetary footprint.
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You’ll accelerate your career with a global leader in supply chain sophistication.
We consistently rank in the Gartner Top 10 worldwide for our innovation and operational mastery.
Customer Care Lead
Cuautitlán Izcalli, México, Mexico
Hola, somos L’Oréal. No solo construimos marcas, definimos cómo el mundo experimenta la belleza (y se necesitan muchos trabajos geniales para lograrlo). ¿Te intriga? Sigue leyendo, esta podría ser la oportunidad que has estado buscando.
A Day in the Life
Reportando al Customer Care Manager de Walmart, liderarás la colaboración logística estratégica para nuestra cuenta clave, coordinando un equipo de 3 personas en San Martín Obispo, Cuatitlan Izcalli.
- Relación con el Cliente: Liderarás reuniones con Walmart para mejorar el Ranking Advantage.
- Gestión de KPI's: Monitorearás el Customer Care, Cost to Serve y asegurarás el nivel de servicio.
- Liderazgo de Proyectos: Propondrás y coordinarás proyectos de eficiencia con ventas, CPFR y operaciones.
- Soporte Operativo: Actuarás como el contacto principal para resolver incidencias diarias.
We Are Looking For
Buscamos un perfil con formación en Administración, Ingeniería o Logística, nivel de inglés intermedio y mentalidad estratégica orientada a resultados.
- Liderazgo y desarrollo de equipos.
- Pensamiento estratégico y entendimiento del negocio.
- Análisis de datos y resolución de problemas complejos.
- Habilidades de negociación y comunicación.
- Orientación al cliente y gestión de relaciones (CRM).
What’s In It For You
- Un lugar para salir de tu zona de confort y crecer más allá de tu potencial.
- Responsabilidad real desde el primer día.
- Un entorno inclusivo donde todas las personas son celebradas.
- ¡Contribuir a algo más grande a través de nuestras causas sociales y ambientales!
Who We Are
L’Oréal está presente en 150 mercados. Durante más de un siglo, se ha dedicado a "Crear la belleza que mueve al mundo"; hoy es el líder mundial de la industria. La División de Productos de Gran Público tiene la misión de democratizar lo mejor de la belleza con marcas como L’Oréal Paris, Garnier y Maybelline.
Nos comprometemos a garantizar procesos de reclutamiento inclusivos y a abogar por la contratación y promoción de cada candidato de manera ética y equitativa. El Grupo prohíbe estrictamente la discriminación.
- Reference number: 252562
- Location: Cuautitlán Izcalli, Mexico
- Date posted: 10/05/2026
- Employment type: Full-time
- Professional field: Operations
- Type of contract: Permanent
- Omnichannel Customer SC
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)Related content
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How we reached 100% Renewable Energy
With commitment and resilience, site by site, our teams transitioned all of our operating offices, factories, research centres, stores and distribution centres world wide to renewable energy in 2025. This shows what can be achieved within our own footprint and is a major milestone for our teams, creating momentum for what comes next in our sustainability journey.
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Gartner Announces 2026 Rankings of the Global Supply Chain Top 25
Gartner has released its 2026 Global Supply Chain Top 25 rankings, once again recognizing L'Oréal as a world-class leader for its operational excellence and commitment to building a resilient, sustainable, and consumer-centric supply chain.
What our people say
Supply Chain doesn’t work alone..We are supported by an ecosystem of partners, suppliers helping us be more innovation, creative, constantly pushing our boundaries.
Gauthier - S&OP manager, La Roche-Posay
What we bring to the table
Please note: The exact benefits can vary depending on your country.
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A Competitive Salary to Secure Your Talent
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
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Your Health & Well-being First
You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
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Unlock Your Potential
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
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Flexibility for a Balanced Life
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
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The Ultimate L'Oréal Experience
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
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Thriving Community
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.
Think you’d be a great fit? We’d love to see you apply.
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