IT Contract Manager

IT Contract Manager

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For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 40 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Aēsop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.

Today, L’Oréal includes more than 2,500 tech positions and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. 

Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.

Role and team

The IT Contract Manager is part of L’Oréal Beauty Tech’s Vendor Management Office (VMO), working closely with IT teams and support functions, including Legal, Purchasing, Cybersecurity and Finance. The role supports the management and optimization of IT services partnerships and the development of contract management practices in an international environment.

You will oversee the contract lifecycle for IT services and, where relevant, software and hardware contracts, from defining requirements and reviewing terms to negotiation, execution, renewal and ongoing governance. You will help ensure that contracts comply with L’Oréal’s standards, sourcing strategy and internal requirements.

Key responsibilities

• Manage the contract portfolio and lifecycle: Coordinate reviews, renewals, amendments, extensions and end-of-contract activities with IT owners, Legal, Purchasing, Cybersecurity, Finance, suppliers and signatories. Maintain accurate records and ensure timely follow-up.
• Review and negotiate contracts: Draft, review and negotiate IT agreements—including MSAs, service agreements, application contracts and amendments—in partnership with Legal and Purchasing. Support alignment with standard templates and requirements covering areas such as cybersecurity, data privacy and sustainability.
• Support sourcing and service transformation: Help implement sourcing models such as onshore, nearshore and offshore delivery, and support supplier transitions, consolidation, managed services, Agile delivery and other VMO-led optimization initiatives.
• Manage supplier governance and performance: Support contractual and performance governance for key IT suppliers, including contract obligations, KPIs, SLAs, risks, escalations and improvement or renegotiation opportunities.
• Advise and coordinate with stakeholders: Guide IT teams through contract processes, clarify contractual terms and identify key provisions and risks, such as termination, liability and discounts. Prepare clear summaries of complex agreements and coordinate with internal support teams throughout sourcing and contracting activities.
• Maintain data, reporting and knowledge resources: Keep contract trackers, databases and central repositories accurate and up to date. Provide expiry alerts, prepare regular dashboards and executive-ready presentations, and maintain VMO processes, handbooks, SOPs and shared knowledge libraries.

Required experience and skills

• At least 3 years of hands-on IT contract management experience, including work with major IT service providers and global stakeholders in international environments.
• Strong experience reviewing and negotiating IT services contracts and commercial models, including managed services, time and materials, fixed price, run/build and application or infrastructure services.
• Good understanding of IT contract documents, key contractual clauses, associated risks and supplier governance.
• Strong stakeholder management, communication and negotiation skills, with the ability to work across multicultural teams and present information clearly to senior leaders.
• High attention to detail, sound judgment and the ability to work effectively in a fast-paced environment.
• Advanced working proficiency in Excel and PowerPoint; familiarity with ServiceNow or contract lifecycle management tools.
• Fluent English, both written and spoken.