DDX Lead - L'Oréal Luxe Division

DDX Lead - L'Oréal Luxe

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

You will define and steer the division's 1:1 acquisition and retention roadmap across iconic luxury brands, reporting to the Luxe Consumer Engagement Manager. You will:

• Drive the luxury 1:1 acquisition and retention strategy, establishing DDX as a key growth lever for our D2C platforms to boost qualified traffic and sell-out.

• Set database growth and enrichment targets, managing the media budget to recruit and retain high-value luxury audiences.

• Partner with Brand Marketing and Online Shopper Excellence teams to design bespoke data activation plans across brands, D2C channels, and retailers.

• Coordinate multi-brand CRM campaigns and automation workflows, partnering with European CDMO teams to align local execution with group standards.

• Uncover actionable consumer insights from 1P and 2P data, translating analytics into commercial recommendations that scale business opportunities.

We Are Looking For

You turn consumer data into premium luxury experiences and thrive collaborating with diverse business partners. You bring:

• CRM Techniques: Capability to design and steer 1:1 consumer journeys, segmentation, and retention campaigns that elevate consumer loyalty.

• Consumer Understanding: Grasp of luxury consumer behaviours and omni-channel touchpoints to translate insights into strategic growth drivers.

• Consumer Lifetime Value (CLV) Analytics: Ability to evaluate customer lifecycle metrics, database quality, and ROI to optimise marketing investments.

• Cooperation: Proven ability to unite brand teams, retailers, and corporate stakeholders around shared data priorities.

• Influencing: Skilled at presenting data insights persuasively and guiding transversal teams toward automated, customer-centric solutions.

What's In It For You

• Expected Total Compensation Range for the role: 
  • 61.600€ - 77.000€ gross annually 
  • benefit & welfare based on the “Share&Care” policy
  • CCNL Chimico Farmaceutico - Categoria: Quadro

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)

• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal

• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!

• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges on a scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. At L'Oréal Luxe, our mission is to provide our consumers with the best products and brand experiences by making the unique accessible across our portfolio of iconic brands.

We’re committed to guaranteeing inclusive recruitment processes, advocating for hiring and promoting each candidate in an ethical and equitable way, and ensuring fair and gender-neutral compensation. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.