L'Oréal One Luxe Fragrance Expert, Harrods (37.5 hrs)

Reporting to: Luxe Store Manager / (Senior Area Manager if mobile)

Who we are looking for:

• A Fragrance Enthusiast: Passionate about fragrance, expert in personalised advice, and helps people find the perfect fragrance to feel empowered.
• A Connection Creator: Natural at building authentic relationships, making people feel comfortable, and helping customers create a beauty routine expressing who they are.
• A Trendsetter: Active on social media, on top of latest fragrance/beauty trends, and connects online and in-person.
• A Go Getter: Driven, ambitious, loves challenges, and excited to create innovative in-store experiences.
• A Brand Ambassador: Believer in the L'Oréal Luxe mission and values, passionate about iconic brands.

What you will be doing:

Fragrance Specialist

• Creating Engaging Fragrance Experiences: Design and execute innovative fragrance events and animations.
• Team Fragrance Leadership: Provide expert coaching and guidance to team members on fragrance to drive customer service and sales goals.
• Personalized Fragrance Consultations: Serve as the go-to fragrance expert offering personalized recommendations.

Elevating Customer Experience

• Delivering the One Luxe Experience: Consistently execute the Be Luxe service model for a premium, personalized customer experience.
• Product Expertise and Storytelling: Demonstrate products, immerse customers in brand heritage, and offer tailored knowledge/techniques.
• Embodying Brand Excellence: Act as a brand ambassador providing luxurious service and merchandising standards.
• Staying Trend-Forward: Maintain understanding of makeup, skincare, and fragrance trends.

Driving Retail Performance

• Achieving Sales Targets: Consistently achieve individual and counter sales goals.
• Building Client Relationships: Proactively build authentic relationships in-store and digitally to foster loyalty.
• Promoting Events and Activities: Inform customers about upcoming events, promotions, and brand activations.
• Brand Advocacy: Represent L'Oréal Luxe brands and share expertise on social media in line with guidelines.

Operational Excellence

• Teamwork and Training: Participate in team efforts and complete required training programs.
• Administrative Responsibilities: Complete daily/weekly admin tasks using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold hygiene, housekeeping, and a clean, inviting counter environment.