Kiehl's Team Leader, Battersea Boutique (40 Hours)

Kiehl’s Team Leader

About Kiehl’s and L’Oréal

Founded in 1851 as an apothecary in New York’s East Village, Kiehl’s combines a pioneering spirit with a commitment to outstanding service, distinctive experiences and giving back to the communities we serve. We help customers feel confident through personalised skincare consultations and a carefully curated collection of products.

As part of L’Oréal Luxe, you’ll represent a portfolio of iconic beauty brands and help create memorable retail experiences. You’ll join a passionate, ambitious team that values innovation, collaboration and developing talent.

The role

As a Kiehl’s One Luxe Team Leader, you’ll support the leadership team in delivering exceptional customer experiences and strong retail results. You’ll lead by example on the counter, bringing Kiehl’s expertise and warmth to every interaction while helping colleagues build their confidence, product knowledge and selling skills.

You’ll support the Deputy Manager and Store or Business Manager with the smooth running of the account. This is an opportunity to take on leadership responsibilities, grow your skills and develop your careerwith potential pathways into counter, store, business or area management.

Key responsibilities

Deliver exceptional customer experiences

• Create welcoming, personalised skincare consultations and recommend products suited to each customer’s needs.
• Share Kiehl’s story with confidence, demonstrating product knowledge, usage and application techniques.
• Build lasting customer relationships through thoughtful follow-up, clienteling and after-sales care.
• Represent Kiehl’s and L’Oréal Luxe with a professional, approachable and brand-appropriate presence.

Support retail performance

• Work towards and contribute to sales targets by applying brand selling methods and delivering a consistent service flow.
• Identify opportunities to reach new customers, including engaging passers-by where appropriate.
• Support the delivery of brand strategies, events, promotions and product launches.
• Help create engaging experiences that encourage customer loyalty and repeat visits.

Support and develop the team

• Work collaboratively to create a positive, high-performing team environment.

• Support managers with coaching, feedback, onboarding and day-to-day team development.
• Step up to take on management duties where appropriate, as part of your development.
• Build positive working relationships with store and department managers and other key stakeholders.

Maintain operational excellence

• Help ensure the smooth and efficient running of the account, following company processes and guidance.
• Maintain excellent counter standards, including cleanliness, merchandising, product availability, testers and promotional materials.
• Use POS software and other required digital systems confidently.
• Complete required training and keep your product and brand knowledge up to date.

What you’ll bring

• A passion for skincare, beauty and exceptional customer service.
• A friendly, approachable and collaborative style.
• Confidence communicating with customers and telling the Kiehl’s story.
• A strong interest in achieving sales results and developing your leadership skills.
• The flexibility to work retail hours, including evenings, weekends and holidays, except Christmas Day.
• A willingness to learn and use POS and other retail systems.

What you can expect

You’ll have access to Kiehl’s training and L’Oréal learning and development opportunities to help you grow in your role and explore future career paths. You’ll also receive a competitive salary package and benefits, including access to discounts across the L’Oréal portfolio. Specific terms and eligibility are subject to the applicable role and company policies.

Success in the role

• Strong contribution to retail targets and account performance
• Consistently excellent, personalised customer experiences

• High counter and merchandising standards
• A supportive, engaged team and growing leadership capability
• Positive relationships with customers, colleagues and store stakeholders

L’Oréal is committed to creating an inclusive environment where different backgrounds, experiences and perspectives are welcomed and valued. We believe our differences help us go beyond.

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