Content, Community & Insight Manager - Consumer Products Division (FTC)

Content, Community & Skincare Insight Manager

We're looking for a highly creative, culturally plugged-in skincare expert to join the team supporting social, content and community strategy across two new CPD skincare brands. This role combines hands-on content creation with community management, requiring someone who lives and breathes social media, understands how to nurture and grow brand communities, and stays ahead of the latest social trends. Skincare expertise is essential, with the ability to translate product and category knowledge into clear, trusted content for brand social channels and communities. You'll play a key role in shaping how our new brands show up and connect with audiences online.

A DAY IN THE LIFE

• Create active content including filming, editing and appearing in social-first content for brand channels.
• Manage social calendars, schedule weekly content, and support copywriting for captions and on-screen text with SEO/GEO considerations.
• Lead the content factory approach alongside the social agency to ensure trend agility across brand social, affiliate and UGC content.
• Spot viral trends and skincare conversations to fuel content ideas, and identify emerging talent and skincare KOLs for campaigns.
• Support TikTok livestream team with real-time content creation and comment moderation during live moments.
• Prepare presentations and analyse monthly Owned Social results to support key meetings.
• Work with the TikTok Shop team to engage the affiliate network through webinars and masterclasses offering skincare education.
• Support community management through social flirting, surprise and delight moments, and identifying new talent for L’Orealistar and brand TikTok communities.

WHO YOU ARE

• You have genuine skincare expertise and can translate product and category knowledge into trusted, engaging content.
• You are highly creative and culturally plugged-in, with a strong understanding of social media trends.
• You have experience creating social-first content, including filming and editing.
• You understand how to nurture and grow an online brand community.
• You are organised and comfortable managing content calendars and scheduling.
• You have strong copywriting skills with an understanding of SEO/GEO principles.
• You can confidently spot emerging trends, talent and KOLs within the skincare space.
• You are a strong communicator, able to support presentation preparation and results analysis.

WHAT WE OFFER

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

WHO WE ARE

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone and our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

In the L'Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world's #1 beauty brand with L'Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter.

HOW WE RECRUIT

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference—different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.

We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.