DIGITAL CONSUMER ENGAGEMENT GRADUATE PROGRAM

A Graduate Program at L’Oréal Middle East will allow you to gain strong professional experience, learn, and connect with the best in the industry! Join our Digital Consumer Engagement team for a 9–12-month assignment and help shape exceptional consumer experiences across our digital platforms.

ROLE DESCRIPTION

You will play an integral role in managing consumer engagement across social media and customer care channels, while supporting the implementation and optimization of L’Oréal’s digital tools and technologies.

• Support customer care operations by monitoring consumer queries, ensuring timely responses, and maintaining high response rates across channels.

• Coordinate with external agencies to ensure efficient community management, content moderation, and consumer engagement across social media platforms.

• Contribute to the rollout and transformation of customer care processes through Salesforce across brands and direct-to-consumer platforms.

• Support monthly reporting and performance tracking, including customer care and digital tool reports.

• Manage and support the implementation of L’Oréal’s digital tools, such as Sprinklr, SAP, DOMO, and Salesforce, in collaboration with brands and agency partners.

• Explore social commerce opportunities to turn consumer engagement into sales through initiatives such as live streaming and shoppable content.

• Collaborate with internal teams and external stakeholders to optimize digital processes and enhance the overall consumer experience.

JOB REQUIREMENTS

• Up to 2 years of experience in digital marketing, digital consumer engagement, or a related field.

• Fluent in written and spoken English and Arabic.

• Comfortable working with digital platforms, CRM systems, social media analytics, and web analytics tools.

• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.

• Solid analytical skills and attention to detail.

• Strong communication and stakeholder management skills, with the ability to collaborate effectively with internal teams and external agencies.

• Proactive, entrepreneurial, and results-oriented, with a genuine interest in digital trends, technology, and innovation.

PROGRAM REQUIREMENTS & DETAILS

You must be in your final year of university or a fresh graduate (less than 2 years since graduation).

Ready to start your L’Oréal adventure? Let us know more about you by applying now to this offer!