Manager, Transportation, L'Oreal Operations

JOB TITLE: Transportation Operations Manager
FUNCTION: Corporate Transportation

Location: Cranbury, NJ
GRADE: 11
FLSA STATUS: Exempt

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented and act responsibly throughout the value chain.Come join our dynamic team!

Position Summary

Supports Transportation Operations and the flow of products to end-user customers and distribution centers. Directs transportation providers, the 4PL partner, and third-party operators to support timely, cost-effective delivery and strong performance. Leads transportation improvement projects focused on service, cost, and CO₂ impact, while reflecting the company’s core values. Works closely with distribution centers, assembly sites, and the carrier network to resolve issues and improve operations.

Operational Responsibilities

• Lead and support a team of operations specialists and supervisors.
• Provide day-to-day leadership to a service organization that reflects the company’s mission and core values.
• Oversee transportation execution to meet customer requirements, including pickup and delivery performance and last-minute freight requests.
• Partner with distribution centers, assembly sites, carriers, and our Transportation planning team to coordinate operations and resolve issues.
• Resolve routing exceptions and shipment delays.
• Monitor transportation systems and reports for discrepancies and incomplete activity; coordinate corrective actions with the Operations team and carrier partners.
• Proactively update internal customers about delayed shipments and vendor issues.
• Participate in cross-functional projects that improve service, cost, CO₂ impact, and overall company performance.

Operational and Financial Administration

• Ensure compliance with freight payment and manual invoice processes.
• Provide transportation input to SOPs and ensure relevant SOPs are kept up to date.
• Conduct audits to validate compliance with L’Oréal processes.

Analytics and Reporting

• Use transportation data and analytics to drive improvements in service, cost, and CO₂.
• Analyze carrier and vendor performance data, identify service issues, and recommend improvements.
• Report daily, weekly, and monthly key performance indicators.
• Ensure data provided by vendors and transportation providers is timely and accurate.
• Provide ad hoc reporting and analysis to drive KPI improvements.

Qualifications

• Proven team leadership experience.
• Demonstrated competency with transportation management systems (TMS) and related processes; prior hands-on experience operating in a TMS is a plus.
• Strong communication skills with internal and external partners.
• Proficiency in Microsoft Office, including Excel.
• Advanced understanding of transportation and supply chain management.
• Advanced familiarity with freight rates, carrier cost structures, and how routing methods affect cost.
• General business acumen.
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Team-oriented and customer-service driven.
• Demonstrates initiative and a willingness to learn and adapt to new processes or work content.

Work Experience and/or Education

• Bachelor’s degree or equivalent experience (6+ years); a degree in Business, Operations Management, Supply Chain, or Logistics is preferred.
• Four or more years of relevant work experience required; prior customer service experience preferred.
• Working knowledge of Microsoft Office applications required.
• Experience in retail or CPG transportation, or with a carrier, preferred. Prior multi-site operations experience preferred.
• Occasional travel may be required.
• Flexibility to support business needs outside standard working hours, including occasional evenings, weekends, and holidays.