Japan - DDX Sr.Specialist/Manager, LUXE YSL
Tokyo, Japan
- Reference number: 255478
- City & country: Tokyo, Japan
- Date posted: 30/09/2026
- Type of contract: Permanent
- Professional field: Digital Marketing
- Data-Driven Experiences
Key Job Accountabilities 主要職務
Building and driving CRM models that enhance the band engagement & new customer retention, build mid-long term customer journey for rapid growth of YSL. Leverage data analytics to execute unique YSL CRM strategies with strong sense of speed.
Membership Program Management: Plan and execute membership programs to elevate customer experience and strengthen engagement. Focus on customer development by improving new customer repeat rates and driving cross-selling for Foundation and Skincare categories.
Lead Online DDX: Formulate digital customer experience strategies, set KPIs, and execute initiatives based on the overall customer strategy. Plan and execute online live streaming events collaborating OBM.
Digital Channel Activation: Manage the official LINE account and design / Execute personalized campaigns leveraging Marketing Automation (MA).
Data Analysis & Optimization: Analyze customer data to contribute to campaign planning, ROI optimization, and strategic decision-making.
Must Have Aspects 必須項目
- We are looking for an adaptable, highly motivated, and proactive individual who can thrive in a fast-paced environment.
- Collaboration Skills: Ability to collaborate closely with marketing, retail, and CMO teams, bridging different perspectives,driving consensus, and executing projects effectively.
- Data Analytics Skills: Practical analytical skills to extract insights from diverse data sources and translate them into actionable, high-impact CRM strategies and execution.
- Fluent Japanese and English proficiency (Business intermediate level)
- Professional experience in marketing or CRM
- Strategic Thinking: High adaptability and problem-solving skills in a fast-changing environment.
- Strong passion for the cosmetics and beauty industry.
Preferred Qualification 希望項目
- FMCG (not necessarily from cosmetic business) background
- CX related background
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What’s different
about working at L'Oréal?
People often expect a global company of our size to run on rigid rules and strict playbooks. We don’t. What makes L’Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren’t here just to follow instructions. You are here to take ownership and shape your own projects from day one.
The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.
You’d be a great fit. We’d love to see you apply.
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