Manager, Employee Engagement (Corporate Affairs & Engagement)

L'Oréal USA is the largest subsidiary of the L'Oréal Groupe, the world's leading beauty company. Through its management of over 35 iconic beauty brands, L'Oréal USA generates more than $11 billion in sales annually. Products are available across all distribution channels including hair salons, department stores, mass market, pharmacies, medi-spas, e-commerce and more. L'Oréal USA's commitment to sustainable growth is driven by the company's L'Oréal for the Future ambition which demonstrates sustainable development across the Group's value chain. The company is headquartered in New York City, employs more than 12,000 people, and operates administrative, research, manufacturing and distribution facilities across 16 states.

Summary

L’Oréal USA’s Corporate Affairs & Engagement team is seeking an Employee Engagement Manager to facilitate key internal programs and content for all L’Oréal USA employees. This role will be responsible for the deployment of effective communication strategies and tactics to inform and engage employees working for L’Oréal USA, including event planning and execution, program and project management, internal relationship management, and content development and production. The role will also lead the implementation and ongoing development of new broadcast studio programming and a companywide newsletter, creating engaging, relevant content for employees across the organization. The ideal candidate brings AI fluency for communicators and can apply AI tools thoughtfully and responsibly to support communication planning, content development, and channel innovation.

The ideal candidate is an innovative and entrepreneurial self-starter with exceptional writing skills, strong detail orientation, and the proven ability to manage many priorities and deadlines. This role requires building relationships throughout the Groupe and collaborating with various internal stakeholders.

Responsibilities including, but not limited to, the following: 

Employee Messaging

• Drive U.S. employee-focused communication across internal channels, tailoring messaging for greatest impact 
• Serve as internal editor, acting as a resource across departments and functions to advise and align communication planning and storytelling
• Measure effectiveness and engagement through surveys and metrics to evolve the internal communication strategy, driving 360-degree feedback 
• Lead the development and launch of a companywide employee newsletter, including editorial planning, content coordination with stakeholder collaborators, production, distribution, and measurement.
• Build AI fluency and adoption for internal communications by identifying and applying appropriate AI tools to support communication planning and content development, using sound judgment and human review.

Event & Program Management

• Oversee day-to-day operations for signature internal innovation and engagement program North L’Oréal America Beauty Shaker Awards, including application management, program communications, and event planning
• Act as a project manager on large scale corporate events (both in-person and virtual) including development of project timelines, program objectives, budget, logistics and necessary branding needs
• Direct written and verbal communications with internal/external suppliers including procurement, creative agencies, and third-party experiential suppliers
• Develop scalable event strategies, leverage best practices and processes, and propose initiatives that anticipate and reflect the changing needs of the business 
• Document and continuously improve event related processes and outcomes
• Drive the implementation of new broadcast studio programming, from planning and launch through ongoing production and evolution with Employee Engagement team, Studio Manager and agency partners.
• Coordinate stakeholders, editorial calendars, formats, and production workflows to deliver engaging, high-quality programming; assess performance and refine content based on employee feedback and engagement metrics.

General

• Support the implementation of globally driven initiatives, strategically tailored to drive a high level of adoption for the U.S. business audience
• Build relationships with communications partners in the organization, as well as key stakeholders, to influence alignment and seek opportunities to leverage ideas across teams
• Effectively collaborate with other members of Corporate Affairs to ensure consistency in messaging and identify opportunities for impactful multi-channel storytelling

Knowledge and Skills

• Self-motivated, with an appetite for working entrepreneurially and a track record as a self-starter
• Strong project management skills, and the ability to execute programs and events with speed, accuracy and efficiency
• Must be adaptable to changing business conditions and thrive in a dynamic, fast-paced environment
• Outstanding influencing and interpersonal skills and a track record of working effectively and forming peer-level relationships with senior members of an organization
• Solid understanding of business dynamics and ability to work at the highest levels/with senior leadership in a corporate environment
• Excellent verbal and written communication skills, as well as strong listening skills
• Proficient in Microsoft Office (basic understanding of Adobe Creative Suite/Cloud a plus)
• Team orientation, with a strong sense of commitment to team members and clients
• Flexibility to travel and attend events as required and to work, if needed, outside of standard office hours

Required Education and Experience

• 4-8 years of experience working in a fast-paced environment 
• Bachelor’s degree in Communications, Marketing, or related field required
• Experience working in a role relative to Internal or Corporate Communications required
• Proven track record of impactful engagement programs and campaign execution from ideation to completion

What’s In It For You:

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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