eRetail Manager – Luxe Division
New York, United States
Own the business, not just the sale.
Commercial roles here go far beyond a standard sales pitch. You will operate in a true O+O (Offline + Online) environment, connecting physical shelves with digital carts across everything from mass market to luxury boutiques and social commerce. The expectations are high: you will negotiate directly with major retailers, take early ownership of your strategy, and manage a real P&L (Profit and Loss). If you want to build sharp omnichannel skills and see your decisions directly impact how the world buys our iconic brands, this is where you do it.
Skills you'll sharpen here
- Business opportunities identification
- P&L management
- Sustainable business model design
- Negotiation
- Activation excellence
- Omnichannel experience design
As well as these, L'Oréal employees are upksilled in AI fluency, data fluency, and critical thinking.
How we do business?
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You won’t be boxed into a single channel.
You’ll navigate a massive Offline plus Online (O+O) ecosystem, from mass retail and pharmacies to luxury boutiques and e-commerce, working alongside Marketing to connect physical shelves to digital carts..
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Expect early ownership and a steep learning curve.
You won’t sit on the sidelines. You will manage real budgets, drive live negotiations, and deliver immediate business impact. To back you up, our Commerce University will arm you with the exact omnichannel skills needed to thrive here.
eRetail Manager – Luxe Division
New York, New York, United States
Job Posting: eRetail Manager – Luxe Division
Location: New York, NY (10 Hudson Yards)
Division: Luxe
Employment Type: Full-Time
About L'Oréal Luxe
At L'Oréal Luxe, we combine luxury beauty with cutting-edge digital experiences. We are driven by innovation, agility, and a consumer-first mindset. As an eRetail Manager, you will be a key driver of our digital growth, partnering closely with top-tier retail accounts (such as Nordstrom, Bloomingdale's, and Dillard's) to deliver exceptional online brand experiences.
Position Overview
We are looking for a proactive, adaptable, and communicative eRetail Manager to own end-to-end eRetail operations, PDP launches, and GWP/sampling execution. In this role, you will champion our retail partners, thrive in dynamic environments where you can build and test new processes, and collaborate cross-functionally across marketing, CMO, and account teams.
Key Responsibilities
1. PDP Ownership & Site Excellence
- Launch Execution: Collaborate with the CMO team to ensure all new PDP launch packages are deployed on time (6–8 weeks prior to OCD). Monitor trackers, communicate proactively, and ensure all stakeholders have necessary deliverables.
- Post-Launch Audits: Own ALL new launches Specialty Audit. Scrub live sites post-launch to ensure optimal presentation, identify asset/copy discrepancies, coordinate updates with CMO partners, and manage pricing changes.
- Review Syndication: Partner with marketing teams to verify that product reviews are successfully syndicated and live on retailer sites.
2. GWP Calendar & Sampling Initiatives
- Account Planning: Work hand-in-hand with account leads and KAMs to plan comprehensive Gift with Purchase (GWP) and sampling calendars, intake forms, and vendor line lists across key department store partners (e.g., Bloomingdale's, Nordstrom, Kiehl's, and Lancôme).
- Bundle Creation & Coordination: Design promotional and commercial bundles using historical data and store planning insights. Coordinate with marketing and leadership to secure GWP-composed images and ensure complete customer-facing details (copy, qualifiers, sizing) are accurate.
- Item Set-Up Support: Provide account leads with timely, complete information to facilitate seamless item set-up with retail buying teams.
3. Site Scrubs & Competitive Intelligence
- Competitive Monitoring: Conduct regular site scrubs and competitive shopping analyses (comparing L'Oréal brands against key competitors like Estée Lauder) during critical timeframes, key promotion moments, and holiday seasons.
- Priority Retailer Focus: Maintain deep visibility across our core accounts (Nordstrom, Bloomingdale's, and Dillard's).
- Performance Tracking: Update Account Scoreboards (SBS) with commercial sampling participation and organic exposure, maintaining shared documentation in the CGO drive.
4. Reporting & Media Acumen
- Data & Insights: Pull and analyze monthly site data (e.g., Nordstrom MoM) to contribute actionable insights for monthly reporting communications.
- Topline Reporting: Manage Monday topline reporting within the total eRetail file.
- Media Awareness: Understand and track digital media investments across retailers and retail media networks.
Qualifications & Skills
- Proactive & Agile: Highly proactive communicator who thrives in fast-paced environments and embraces a "test & learn" mindset when formal processes are still evolving.
- Retailer-First Mentality: Exceptional commitment to retailer satisfaction and timely responsiveness.
- Cross-Functional Collaborator: Proven ability to build a strong internal network across marketing, CMO, and account teams to drive deliverables forward.
- Detail-Oriented: Strong organizational skills with experience managing complex launch trackers, audits, and data reporting.
Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship is offered for this role.
Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
What’s In It For You:
- Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy(3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’sInternal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experiencedoesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations bycontactingUSApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
- Reference number: 260969
- Location: New York, United States
- Date posted: 11/13/2026
- Employment type: Full-time
- Professional field: Commerce
- Type of contract: Permanent
- Account Management
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What our people say
Commerce here moves fast, but you have total autonomy. You can go deep as an RGM expert or go broad across divisions and business models. You build the path you want.
Adam, Chief Growth Officer - Luxe, SAPMENA
What we bring to the table
Please note: The exact benefits can vary depending on your country.
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A Competitive Salary to Secure Your Talent
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
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Your Health & Well-being First
You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
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Unlock Your Potential
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
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Flexibility for a Balanced Life
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
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The Ultimate L'Oréal Experience
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
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Thriving Community
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.
Think you’d be a great fit? We’d love to see you apply.
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