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L'Oréal One Luxe Fragrance Expert, Selfridges (37.5 hrs)

London, United Kingdom

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L'Oréal One Luxe Fragrance Expert, Selfridges (37.5 hrs)

London, United Kingdom

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  • Reference number: 253095
  • City & country: London, United Kingdom
  • Date posted: 20/08/2026
  • Type of contract: Permanent
  • Professional field: Retail
  • Level of experience: Entry Level

Reporting to: Luxe Store Manager / (Senior Area Manager if mobile)

Who we are looking for:

  • A Fragrance Enthusiast: Passionate about fragrance, expert in personalised advice, and helps people find the perfect fragrance to feel empowered.
  • A Connection Creator: Natural at building authentic relationships, making people feel comfortable, and helping customers create a beauty routine expressing who they are.
  • A Trendsetter: Active on social media, on top of latest fragrance/beauty trends, and connects online and in-person.
  • A Go Getter: Driven, ambitious, loves challenges, and excited to create innovative in-store experiences.
  • A Brand Ambassador: Believer in the L'Oréal Luxe mission and values, passionate about iconic brands.

What you will be doing:

Fragrance Specialist

  • Creating Engaging Fragrance Experiences: Design and execute innovative fragrance events and animations.
  • Team Fragrance Leadership: Provide expert coaching and guidance to team members on fragrance to drive customer service and sales goals.
  • Personalized Fragrance Consultations: Serve as the go-to fragrance expert offering personalized recommendations.

Elevating Customer Experience

  • Delivering the One Luxe Experience: Consistently execute the Be Luxe service model for a premium, personalized customer experience.
  • Product Expertise and Storytelling: Demonstrate products, immerse customers in brand heritage, and offer tailored knowledge/techniques.
  • Embodying Brand Excellence: Act as a brand ambassador providing luxurious service and merchandising standards.
  • Staying Trend-Forward: Maintain understanding of makeup, skincare, and fragrance trends.

Driving Retail Performance

  • Achieving Sales Targets: Consistently achieve individual and counter sales goals.
  • Building Client Relationships: Proactively build authentic relationships in-store and digitally to foster loyalty.
  • Promoting Events and Activities: Inform customers about upcoming events, promotions, and brand activations.
  • Brand Advocacy: Represent L'Oréal Luxe brands and share expertise on social media in line with guidelines.

Operational Excellence

  • Teamwork and Training: Participate in team efforts and complete required training programs.
  • Administrative Responsibilities: Complete daily/weekly admin tasks using designated platforms (Tamigo/One Retail).
  • Maintaining Counter Standards: Uphold hygiene, housekeeping, and a clean, inviting counter environment.
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AI Charter: our pact

Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.

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What’s different
about working at L'Oréal?

People often expect a global company of our size to run on rigid rules and strict playbooks. We don’t. What makes L’Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren’t here just to follow instructions. You are here to take ownership and shape your own projects from day one.

The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.

You’d be a great fit. We’d love to see you apply.

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