IT O+O & Data Domain Lead (South Africa & Kenya)
Johannesburg, South Africa
Real-world Tech at scale
We are a team of 2,200 technology experts designing the software, products, cloud, and AI that power L'Oréal in 150 countries. We build tools that help our internal teams work smarter, while shaping immersive digital experiences for millions of consumers. With Gen-AI unlocking new possibilities, we combine advanced science with cutting-edge technology to deliver beauty that is personalized, inclusive, and responsible.
This is engineering excellence, delivered at global scale
Skills you'll sharpen here
- AI fluency
- Cloud
- Tech product development
- Cybersecurity
- Integration
- Data fluency
As well as these, L'Oréal employees build the transversal soft skills needed to partner across the business.
Why build here?
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We build API-first and Cloud-first, using the best stacks from Google, Microsoft, and Meta.
You get the budget and data to build things that actually ship - like L'Oréal GPT or our connected beauty devices-and push them live across 150 countries. We move fast, but we don't do it blindly.
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We also expect your career to keep moving.
People don’t get stuck in one lane here. With over 1,600 internal moves a year and full access to our Tech & Data University, you are encouraged to switch teams, learn new stacks, and grow. Finally, how you build matters. You will be expected to write code that is accessible to everyone, and design architecture that keeps our servers’ carbon footprint low.
IT O+O & Data Domain Lead (South Africa & Kenya)
Johannesburg, Gauteng, South Africa
Job Title: IT O+O & Data Domain Lead (South Africa & Kenya)
Location: Woodmead, Johannesburg (Coverage: South Africa & Kenya)
Reporting Line: CIO South Africa
Role Mission We are seeking a hands-on, strategic "doer" to bridge the gap between global IT standards and local operational excellence. This role acts as the technical anchor for our physical (Offline) and digital (Online) retail ecosystems, ensuring seamless integration, data integrity, and local innovation across South Africa and Kenya.
Key Responsibilities
- Global-Local Liaison: Align local operations with European IT architecture and governance. Translate global strategies into successful, compliant local market deployments.
- O+O & E-Commerce Operations: Lead the daily technical run of e-commerce platforms, troubleshoot integration lags, and optimize order processing. Oversee local O+O tool maintenance and budget-conscious technology adoption.
- Data & System Troubleshooting: Serve as the technical detective. Utilize SQL and API diagnostics to resolve cross-system data discrepancies and integration failures.
- AI Implementation & Enablement: Champion local AI adoption. Prototype AI-driven solutions, support internal tools (e.g., L'OréalGPT), and empower business teams to leverage AI for workflow automation.
- Beauty Tech Deployment: Manage the end-to-end lifecycle of physical Beauty Tech devices and digital AR/VTO integrations, ensuring seamless retail performance and user adoption.
- Process Innovation: Identify manual bottlenecks and build Low-Code/No-Code prototypes (Power Platform) to automate tasks. Champion these through the official Demand Management (DMND) process.
- Stakeholder Partnership: Act as the technical business analyst for all divisions (Luxe, LDB, PPD, CPD). Maintain on-the-ground operational visibility to identify and resolve issues proactively.
Required Skills & Experience
Education:
Bachelor’s degree in IT, Computer Science, or a related field.
- Technical Proficiency:
- Data/API: SQL querying and diagnostic understanding of API integrations (no coding required). GCP/BigQuery experience is a plus.
- Platforms: Hands-on experience with E-commerce engines (e.g., Salesforce Commerce Cloud, Shopify) and Low-Code/No-Code automation (Power Apps/Automate).
- AI/Innovation: Practical experience with Generative AI, prompt engineering, and LLM-based tools.
Experience:
Proven 5 - 10 year ability to manage IT governance, security compliance, and vendor/device maintenance.
- Core Competencies:
- High emotional intelligence, proactive problem-solving, and the ability to serve as a high-level "bridge" between global architectural teams and local business units.
- Reference number: 257563
- Location: Johannesburg, South Africa
- Date posted: 10/06/2026
- Employment type: Full-time
- Professional field: Tech & Data
- Type of contract: Permanent
- Tech Project Management
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What our people say
As an engineer passionate about new technologies, what drives me is democratising AI and tech. I'm committed to making them truly accessible and bringing real value to employees across all our diverse businesses.
Lina, AI Product Lead
What we bring to the table
Please note: The exact benefits can vary depending on your country.
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A Competitive Salary to Secure Your Talent
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
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Your Health & Well-being First
You'll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
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Unlock Your Potential
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
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Flexibility for a Balanced Life
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
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The Ultimate L'Oréal Experience
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
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Thriving Community
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, you'll be part of an ultra-connected network.
Think you’d be a great fit? We’d love to see you apply.
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