HR Solution Manager - BEST Guangzhou
Guangzhou, China Mainland
- Reference number: 254038
- Location: Guangzhou, China Mainland
- Date posted: 10/10/2026
- Employment type: Full-time
- Professional field: Human Relations
- Type of contract: Fixed-Term
- HR Run & Excellence
Key job accountabilities
Coordinate global and local teams on all solution excellence topics, including both core SF and non-SF EC modules: facilitating communication, collaboration, and knowledge sharing among teams to ensure alignment and consistency in solution delivery
- For One Profile:
- Act as the key contact point for incidents, demands, and requests, managing relations with HR Key Users and the global team, including HR Tech and external partners like Wipro: overseeing the resolution of issues, prioritizing and managing demands, and ensuring effective communication between stakeholder
- Support tool enhancement efforts, such as testing Global Template (GT) releases: collaborating with the HR Tech team and other stakeholders to validate new features, functionalities, and system updates before they are deployed into the zones to ensure a smooth user experience
- Support Key Users in qualifying and solutioning incident and demand tickets. This includes providing guidance, troubleshooting issues, and working closely with HR Key Users to ensure timely and effective resolution of tickets
- Monitor demands solutioning and close tickets: tracking the progress of demands, providing updates to stakeholders, and ensuring that tickets are closed once the solutions are implemented
- Monitor compliance with L’Oréal norms & local requirements of HR local template
- Analyze key performance indicators (KPIs) for the zone related to One Profile ticket management and build action plans based on the insights gained: identifying training needs to drive full adoption of the solutions, as well as capturing enhancement demands to continuously improve the functionality and usability of the tools
AI Charter: our pact
Why a Pact? At L’Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
What’s different
about working at L'Oréal?
People often expect a global company of our size to run on rigid rules and strict playbooks. We don’t. What makes L’Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren’t here just to follow instructions. You are here to take ownership and shape your own projects from day one.
The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.
You’d be a great fit. We’d love to see you apply.
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